Karen Jenkins
Atoka
Summary
Adept at navigating high-stress scenarios, I enhanced customer loyalty at Lab Express by resolving complaints with empathy and professionalism. Skilled in critical thinking and customer service, I excelled in roles requiring acute problem-solving and effective communication, significantly improving client satisfaction and operational efficiency without exceeding a 55-word limit.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
28
28
years of professional experience
Work History
Customer Service Representative/Dispatcher
Lab Express
09.2016 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Promptly responded to inquiries and requests from prospective customers.
- Trained new personnel regarding company operations, policies and services.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Monitored and tracked dispatch communication systems.
- Assisted in resolving customer complaints and grievances.
Realtor
Century 21
01.1997 - 08.2016
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
Education
Associate of Applied Science - Real Estate/Business Marketing
Shelby State Community College
Memphis, TN05-1995
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Client relations
- Professional telephone demeanor
- Microsoft outlook
- Documentation
Timeline
Customer Service Representative/Dispatcher
Lab Express
09.2016 - Current
Realtor
Century 21
01.1997 - 08.2016
Associate of Applied Science - Real Estate/Business Marketing
Shelby State Community College
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