Karen Johnson
Fountain Inn,SC
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
22
22
years of professional experience
Work History
Sore Manager
Kohls Department Store
Lapeer, MI
07.1999 - 08.2021
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Developed three new store location from ground up by hiring and training efficient teams.
- Directed merchandising strategy to achieve presentation and increase revenue.
- Managed customer experience with a close eye on customer and team members interactions, touch points and methods.
- Built a strong reputation in Lapeer by quickly addressing customer concerns and giving back to the community through our Kohl's Cares program.
- Built a strong, resilient team by identifying and onboarding highly qualified candidates for key sore and management positions.
- A
Education
Associate of Arts - Fashion Merchandising
Macomb Community College
MichiganSkills
- Developed three executives to become store managers
- Product Merchandising
- Successfully opened three new Kohl's stores from ground up
- Driving results, performance score cards consistently in top three hundred
- Training and Development
- Customer Engagement
Timeline
Sore Manager
Kohls Department Store
07.1999 - 08.2021
- A
Associate of Arts - Fashion Merchandising
Macomb Community College