jose Ramirez
Albuquerque,NM
Summary
Experienced Store Manager with a background in retail operations and employee supervision. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and implementation of sales campaigns. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.
Overview
13
13
years of professional experience
Work History
Sore Manager
Eddie Bauer
Santa Fe, NM
05.2019 - 12.2024
- Planned special promotions or discounts based on market trends.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Organized promotional events to increase product awareness.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Assistant Manager
Sears
Albuquerque, NM
04.2017 - 05.2019
- Analyzed business performance data and forecasted business results for upper management.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Created and managed budgets for travel, training, and team-building activities.
- Communicated regularly with customers to gain insights into their needs.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Coordinated with other departments to ensure smooth flow of operations.
Sales Supervisor
JCPenney
Albuquerque, NM
06.2015 - 08.2017
- Managed daily operations, client relations and IT.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
- Coached staff on strategies to enhance performance and improve customer relations.
Assistant Manager
Eddie Bauer
Albuquerque, New Mexico
06.2012 - 04.2017
- Analyzed business performance data and forecasted business results for upper management.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Created and managed budgets for travel, training, and team-building activities.
- Managed customer service inquiries and complaints in a timely manner.
Front Line Supervisor
Target
Santa Fe, New Mexico
01.2013 - 03.2015
- Counted and balanced registers.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Established strategies for improving customer service standards through regular review of processes.
Education
GED -
Plantel Cetis 61
Ciudad Juarez Chihuahua MexicoSkills
- Hourly shift management
- Personnel development
- Promotional planning
- Store operations oversight
- Store operations
- Employee terminations
- Training and mentoring
- Team motivation
Timeline
Sore Manager
Eddie Bauer
05.2019 - 12.2024
Assistant Manager
Sears
04.2017 - 05.2019
Sales Supervisor
JCPenney
06.2015 - 08.2017
Front Line Supervisor
Target
01.2013 - 03.2015
Assistant Manager
Eddie Bauer
06.2012 - 04.2017
GED -
Plantel Cetis 61