Karen Johnson
Mauston,WI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers . Strong leader and problem solver. Proficient with office equipment operations. Experience with a variety of computer programs. Skilled in coordinating documents and practice confidentiality and professionalism.
Overview
18
18
years of professional experience
Work History
Head Customer Service Representative
Bank Of Mauston
02.2006 - Current
- Handle a variety of customer transactions in person, by telephone, and email.
- Open new accounts and make changes to existing accounts.
- Count currency, coins and checks in cash drawer, night depository and ATM.
- Present products and services to customers using in-depth knowledge to answer questions.
- Perform account maintenance on computer by closing out accounts, changing customer addresses, name changes, etc.
- Handle various accounting transactions.
- Educate customers on online banking and mobile banking applications..
- Execute wire transfers, stop payments and account transfers.
- Train new hires on customer service policies and procedures.
- Write and distribute customer correspondence.
- Promote superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Assist lender with taking applications and preparing documents through bank software.
- Handle escalated calls regarding various customer issues.
Education
Diploma - Standard Courses, Bookkeeping And Basic Computer
Von Steuben Metropolitan Science Center
Chicago, IL06.1989
Skills
- Calm and Professional Under Pressure
- Microsoft Office, Excel, Outlook
- 10 Key Calculator
- Tying 50 WPM
- Leadership Role
- Document and Records Management
- Confidentiality Requirements
- Customer Service Excellence
- Inbound and Outbound Phone Calls
- Clerical Support
- Effective Customer Communication
- Administrative and Office Support
- Organization and Recordkeeping
Timeline
Head Customer Service Representative
Bank Of Mauston
02.2006 - Current
Diploma - Standard Courses, Bookkeeping And Basic Computer
Von Steuben Metropolitan Science Center
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