Karen Johnson
Sterling Heights,Michigan
Summary
Dynamic manager with a proven track record at Bath and Body Works, excelling in team leadership and customer service. Enhanced operational efficiency and improved customer satisfaction scores through strategic training and performance management. Skilled in decision-making and marketing, driving sales growth while fostering a positive work environment.
Overview
18
18
years of professional experience
Work History
Casino Table Games Dealer
Motor City Casino And Hotel
Detroit, MI
08.2008 - 02.2024
- Dealt various table games, ensuring adherence to rules and regulations.
- Trained new dealers in the rules and operation of different games.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Answered players' questions and resolved disputes to provide excellent customer service.
- Enhanced customer experience by providing efficient and courteous service at the gaming tables.
- Ensured game integrity by strictly adhering to casino policies and procedures for dealing with various table games.
- Maintained professional appearance while adhering to casino dress code policies, projecting a polished image that enhanced overall guest experience.
Sales Associate Supervisor
MGM Grand Detroit Casino
Detroit, MI
04.2006 - 08.2008
- Supervised daily operations to ensure compliance with casino policies and procedures.
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Resolved escalated customer complaints professionally while maintaining a focus on preserving long-term client relationships.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Manager Co-A
Bath and Body Works, Limited Brands
Grosse Pointe Woods
12.2005 - 04.2006
- Oversaw daily operations, ensuring compliance with company policies and exceptional customer service standards.
- Executed visual merchandising plans that aligned with brand standards, enhancing overall store aesthetics and appeal.
- Managed and motivated employees to be productive and engaged in work.
Education
High School Diploma -
East Catholic High School
Detroit, MI06-1985
Skills
Marketing
- Professional appearance
- Teamwork and collaboration
- Customer service management
- Reliability and punctuality
- Strong mathematical skills
Team leadership
Time management
Decision-making
Marketing
Timeline
Casino Table Games Dealer
Motor City Casino And Hotel
08.2008 - 02.2024
Sales Associate Supervisor
MGM Grand Detroit Casino
04.2006 - 08.2008
Manager Co-A
Bath and Body Works, Limited Brands
12.2005 - 04.2006
High School Diploma -
East Catholic High School