Karen Jordan
Cromwell,CT
Summary
Demonstrated ability as Paraprofessional to foster positive relationships with students, parents and colleagues. Committed to providing culturally responsive support, meeting diverse needs of students. Patient demeanor creates environment where students feel comfortable asking questions while learning new concepts.
Overview
30
30
years of professional experience
Work History
Paraprofessional
Edna C. Stevens
Cromwell, CT
10.2009 - Current
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Reported on student progress, behavior, and social skills to parents.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Administered tests and assessments to evaluate student progress and performance.
- Supervised students on field trips for safety and proper behavior in public settings.
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
- Collaborated with parents and guardians to increase support and provide best learning environment.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Enforced rules and instructions to maintain discipline.
- Took part in professional development workshops to boost skills.
- Helped teacher prepare instructional material and displays.
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Developed and implemented strategies to improve student engagement.
- Collaborated with instructors to develop engaging lesson plans.
- Helped teachers manage bus loading and unloading.
- Laminated teaching materials to increase durability under repeated use.
- Stepped into non-classroom environments such as libraries to help staff manage demand.
- Prepared reports and maintained administrative records.
Collections Manager
The Travelers Insurance Company
Hartford, CT
04.1994 - 09.2001
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Researched accounts and completed due diligence to resolve collection problems.
- Supervised staff of collectors, monitoring phone calls and letters.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Reviewed, researched and corrected discrepancies and customer concerns.
- Conducted investigations of customer accounts and payment histories.
- Documented interactions in computer database and updated information.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Worked with legal resources and recovery teams to manage default issues.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Oversaw daily posting of payments to customer accounts.
- Established procedures for collection of past due amounts.
- Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
- Generated and mailed updated statements monthly and processed demand letters.
- Accessed credit records to evaluate customer credit histories.
- Successfully implemented new technologies and process automations to encourage continuous improvement.
- Researched and resolved accounts payable discrepancies.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Filed and addressed employee complaints in accordance with company policies and government regulations.
- Facilitated successful internal and external audits through sound and thorough documentation.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Utilized financial software to prepare consolidated financial statements.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- provided training to field offices both on and off site
Education
Bachelor of Science - Business Management
University of Connecticut
Storrs, CT12.1991
Skills
- Crisis Intervention
- Storytelling
- Schedule Management
- Educational Assistance
- Social Support
- Differentiated Instruction
- Special Education Support
- IEP Compliance
- Student Records Management
- Classroom Support
- Behavior Improvements
- Effective Communication
- Teacher Support and Collaboration
- Helping Students With Special Needs
- Individual Instruction
- Creating Visual Displays
- Behavior Management
- Calm and Patient Demeanor
- Safety Understanding
- Conflict Resolution Techniques
- Parent communication
- Organizational skills
- Team collaboration
- Data collection
Timeline
Paraprofessional
Edna C. Stevens
10.2009 - Current
Collections Manager
The Travelers Insurance Company
04.1994 - 09.2001
Bachelor of Science - Business Management
University of Connecticut