Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Karen Jordan

Sacramento,CA

Summary

Proven track record of enhancing operational efficiency and customer satisfaction at Sacramento Ice through expert route planning and effective communication. Adept at QuickBooks and skilled in team collaboration, consistently delivered results by optimizing dispatch systems and improving financial processes. Demonstrated ability to handle high-stress situations and complex problem-solving, ensuring precision in task prioritization and decision-making. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Dispatcher Office Assistant

Sacramento Ice
02.2024 - 06.2024
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Directed dispatching, routing, and tracking of 15 fleet vehicles.
  • Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
  • Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callout's.
  • Created purchase orders.
  • Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
  • Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callout's.
  • Provided exceptional customer service while handling incoming calls from the public, gathering essential information for appropriate response measures.
  • Advised regarding delays and special circumstances.
  • Processed routine administrative tasks such as ordering supplies or maintaining equipment inventory to support overall office functionality.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Processed orders, ran bulk pick sheets, processed, and printed invoices and created daily shipping logs.
  • Quickbooks.

Bookkeeper

Jakes Towing
04.2018 - 01.2024
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Reconciled and corrected issues with financial records.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Posted daily receipts and payments in accordance with corporate protocols.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Implemented a more efficient filing system for financial documents, improving accessibility and organization.
  • Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
  • Provided support during audits by supplying requested documentation promptly and accurately.
  • Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
  • Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.

Dispatch Supervisor

Natomas Towing
11.2014 - 04.2018
  • Supervised team of 6 employees and provided training focused on maximizing overall performance.
  • Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
  • Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
  • Directed dispatching, routing, and tracking of 60 fleet vehicles.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Created a positive work environment through open communication channels and fostering teamwork among staff members.
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
  • Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
  • Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
  • Oversaw vehicle maintenance schedules, coordinating repairs as needed to minimize downtime for fleet vehicles.

Customer Service Representative

TeleDirect Call Center
03.2013 - 11.2014
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Environmental Services Housekeeper

Stanford Hospital
11.2010 - 03.2013
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
  • Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
  • Practiced established infection control methods to reduce risks to patients, families, and medical staff.
  • Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
  • Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
  • Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
  • Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
  • Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Upheld a strong safety culture by consistently following established guidelines for the handling and disposal of biohazardous waste.

Front Desk Receptionist

Bovet Law
02.2008 - 12.2011
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Greeted visitors warmly, creating positive first impression of organization.
  • Improved office efficiency with diligent management of appointment scheduling and calendar coordination.

Education

Bachelor of Arts - Psychology

National University
La Jolla, CA
11.2026

High School Diploma -

Grant Joint High
Sacramento, CA
06.2001

Skills

  • Scheduling Coordination
  • Prioritization
  • Route Planning
  • Multi-line phone proficiency
  • Strong Problem Solver
  • Administrative Support
  • Filing and data archiving
  • Time Management
  • Written Communication
  • Bookkeeping
  • QuickBooks expert
  • Meeting planning
  • Accounting familiarity
  • AR/AP
  • Proofreading
  • Reliability
  • Cleaning and sanitation
  • Chemical Handling
  • Vacuuming and sweeping
  • Hazardous chemical training
  • Waste removal
  • Room preparation
  • Quality control guidelines
  • Laundry services
  • Strong Work Ethic
  • Customer Service
  • Complaint Handling
  • Microsoft Excel
  • Payment Processing
  • Microsoft Outlook

Certification

  • Marriage Officiant License - 2021

Timeline

Dispatcher Office Assistant

Sacramento Ice
02.2024 - 06.2024

Bookkeeper

Jakes Towing
04.2018 - 01.2024

Dispatch Supervisor

Natomas Towing
11.2014 - 04.2018

Customer Service Representative

TeleDirect Call Center
03.2013 - 11.2014

Environmental Services Housekeeper

Stanford Hospital
11.2010 - 03.2013

Front Desk Receptionist

Bovet Law
02.2008 - 12.2011

Bachelor of Arts - Psychology

National University

High School Diploma -

Grant Joint High

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Karen Jordan