Karen Joy Pangantihon
New York,New York
Summary
Enthusiastic Program Supervisor with 9 years of experience in customer service and social work. Highly effective at supervising and training staff to accomplish program objectives.
Performer with 15 years of experience in performing in theater, film, tv as well as teaching in the arts.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Community Support Program Supervisor - NYL-C
AHRC NYC
09.2022 - Current
- Develops direction for service with clear philosophy and expectations towards personal future planning and community inclusion
- Ensures that individualized habilitation plans of a caseload of about 25 individuals are consistent with service plans, follows through on documentation of progress by the community support professionals
- Oversaw staff of a team of about 12 employees training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Facilitated regular team meetings, keeping staff informed about updates, changes, or upcoming events related to the program they supervised.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
Singer/Cabaret Performer/Bartender/Server
THE DUPLEX
06.2020 - Current
- Company Overview: Cabaret and Bar, NYC
- Sings and Performs with live music for cabaret and piano bar while bartending and serving for guests
- Developed a diverse repertoire of songs and styles, appealing to a wide range of audiences.
- Cultivated strong stage presence through regular practice sessions focused on movement techniques and audience connection methods.
Founder/Producer
Weepy Eyes Productions
07.2015 - Current
- Entertainment Production Company for theatre and film
- Published book of poetry BRIGHT YOUNG WOMAN with Writer's Republic (2020)
- 'Big Love' by Charles L. Mee (2015) (director, actor)
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
Producer
Raised Pinay
01.2023 - 04.2023
- Company Overview: www.RaisedPinay.com
- Co-produced theatre production of Raised Pinay, a benefit production of all Pinay/filipina to raise funds for a beneficiary called 'Roots of Health', an organization that supports and provides access to reproductive health for women in the Philippines
- www.RaisedPinay.com
- Developed schedules for production, editing, and duplication for timely delivery.
Community Support Provider/ Poetry Teacher / Music Facilitator/ Film Class Facilitator/ Improv Facilitator
AHRC NYC
01.2015 - 09.2022
- Assist young adults with mental and physical disabilities in achieving independent lifestyles through leading classes such as Chorus -Film Class, Poetry Class, and Improv Class
- Facilitated and rehearsed with choir to volunteer and carol at Lenox Hospital
- Lead zoom classes and activities such as spelling bee, journaling class, music and fashion club where individuals can practice and develop writing skills, reading skills, self advocacy, etc in a social and productive environment
- Assisted clients in developing social skills through group activities and one-on-one coaching sessions.
- Improved relationships between community members by facilitating open communication and fostering a positive environment.
- Connected clients with necessary resources, streamlining access to services and support systems.
- Monitored clients'' progress through regular meetings and assessments, adjusting care plans as needed for optimal outcomes.
- Supported clients in achieving greater independence by teaching valuable life skills such as budgeting, meal planning, and household management tasks.
Mixologist/Server/Kitchen Position
Mess Hall Harlem
10.2016 - 07.2022
- Created and served cocktails, poured wine and draft beer, as well as stock bar and prepare food menu
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Managed cash handling procedures, ensuring accurate accounting of daily sales transactions.
- Prepared classic, modern, and unique cocktails for each customer.
- Hosted and produced monthly open mic
Vocal Facilitator
El Puente Academy High School
08.2015 - 04.2017
- Vocal Facilitator for High School Youth Program grades 9-12
- Responsibilities included, but not limited to: Classroom integration of Vocal Arts in elective courses, Curricula development and implementation based on show development -professional training- ensemble choral work and individual solo vocal strengthening and style
- Music Artistic Director /Facilitator for the following productions: 'Fly Girl Fest' (2016), 'Integrated Arts Project'(2016), 'Black History Month' (2016)
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Identified areas in need of improvement and implemented solutions.
Vocal Facilitator
El Puente Wiliamsburg Leadership Center
06.2014 - 08.2016
- Vocal Facilitator for High School/ College Aged Youth Program promoting social justice through the arts
- Responsibilities included, but not limited to: Curricula development and implementation based on thematic focus centered on social justice, Mentorship- group and one on one, Pre-professional training- ensemble choral work and individual solo vocal strengthening and style
- Music Artistic Director /Facilitator for the following productions: 28th Annual 3 Kings Production- 'El Granito de Esperanza' (2014) co-composer, 'Little Shop of Horrors' (2014), '#RiseUp: Make Change' (2015), 'Brooklyn Takes Broadway' (2015), 'Direct Action: Art as our necessary Means (in solidarity with BLACK LIVES MATTER (2016), 29th Annual 3 Kings Production- 'La Luz' (2016) composer
Greeter
Signature Theatre Company
06.2014 - 07.2015
- Assist patrons and artists in the vicinity with customer service and provide communication with front of house, back of house, and ticket sales
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
- Answered customer questions and pointed individuals in right directions.
- Provided friendly, attentive service throughout peak times for responsive customer care.
Sales and Services Assistant
Hermes of Paris
05.2013 - 07.2014
- Opened and Closed store registers, provided customer service with clients in person as well as via phone
- Provided Point of Sale service for clients
- Greeted guests in with friendliness and professionalism.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
Team Member
New York Kids Club
10.2012 - 04.2013
- Taught Beginner's Ballet to children ages 3-5, assisted toddlers and youth in early gymnastics, arts and crafts, and music
Production Assistant
Navia PR Agency
09.2012 - 04.2012
- Fashion week Fall 2011, Fashion week Spring 2012, Victoria Beckham Fashion show, Diesel Fashion show, Alexandre Herchovitch Fashion Show
Actress
Theatreworks, USA
12.2010 - 06.2011
- Performed in the National Tour of Seussical, the Musical, which consisted of over 50 shows throughout the US over the course of about 6 months.
Actress
ReVision Theatre
06.2010 - 08.2010
- Performed for theatre's summer season, ushered shows, box office duties
Education
High School -
El Puente Academy High School
04.2017
Certificate of Musical Theatre - Intergrated Musical Theater
American Musical And Dramatic Academy
New York, NY03.2010
Skills
- Singing
- Piano, Composition and Music Theory
- Poetry
- CPR Certified
- Document management skills and trained on Evero
- POS Trained and Cash Handling
- Staff training and Staff development
- Operational leadership
- Facility and Program management
- Team oversight with patience and empathy
- Stage presence and Stage performance and Acting with Television/Film/Stage experience
- Adaptable
- Memorization skills
- Customer service
- Work ethic and integrity
Certification
- Actor's Equity Association Member
- Food Handler Certified
Recognition
- Poetry published in Lakas Zine, Elastic Magazine, Asian American Feminist Collective
- Co-wrote, produced, and starred in short film ALMOND MILK that placed top ten in the National Asian American Short Film
Timeline
Producer
Raised Pinay
01.2023 - 04.2023
Community Support Program Supervisor - NYL-C
AHRC NYC
09.2022 - Current
Singer/Cabaret Performer/Bartender/Server
THE DUPLEX
06.2020 - Current
Mixologist/Server/Kitchen Position
Mess Hall Harlem
10.2016 - 07.2022
Vocal Facilitator
El Puente Academy High School
08.2015 - 04.2017
Founder/Producer
Weepy Eyes Productions
07.2015 - Current
Community Support Provider/ Poetry Teacher / Music Facilitator/ Film Class Facilitator/ Improv Facilitator
AHRC NYC
01.2015 - 09.2022
Vocal Facilitator
El Puente Wiliamsburg Leadership Center
06.2014 - 08.2016
Greeter
Signature Theatre Company
06.2014 - 07.2015
Sales and Services Assistant
Hermes of Paris
05.2013 - 07.2014
Team Member
New York Kids Club
10.2012 - 04.2013
Production Assistant
Navia PR Agency
09.2012 - 04.2012
Actress
Theatreworks, USA
12.2010 - 06.2011
Actress
ReVision Theatre
06.2010 - 08.2010
- Actor's Equity Association Member
- Food Handler Certified
High School -
El Puente Academy High School
Certificate of Musical Theatre - Intergrated Musical Theater
American Musical And Dramatic Academy
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