Karen Kalert
Smithton,IL
Summary
Dependable professional with strong customer service skills and a positive attitude. Proven ability to thrive in fast-paced environments while effectively collaborating with team members.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Medical Biller and Coder
Online Data Processing
Florida
09.2023 - 10.2024
- Reviewed and verified medical claims for accuracy and compliance with regulations.
- Processed patient billing information using advanced coding systems and software tools.
- Communicated with healthcare providers to resolve discrepancies in billing statements.
- Mentored junior staff on coding guidelines and best practices for efficient billing processes.
- Ensured timely submission of claims, reducing denial rates through thorough documentation reviews.
- Correctly coded and billed medical claims for various hospital and nursing facilities.
- Worked closely with physicians to accurately assign ICD-10 diagnostic codes for optimal reimbursement rates from insurance companies.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Provided support to administrative staff by ensuring proper handling of sensitive patient data according to HIPAA regulations.
- Participated in continuing education opportunities to stay current on advancements within the field of medical billing and coding, thereby elevating the overall quality of work.
Security Officer
Securitas Security
Saint Louis MO
05.2021 - 06.2022
- Monitored premises using surveillance systems to ensure safety and security of personnel and property.
- Conducted regular patrols and inspections to identify potential risks and enforce compliance with safety protocols.
- Responded promptly to alarms, incidents, and emergencies, ensuring swift resolution while maintaining calm environment.
- Prepared detailed incident reports documenting findings and actions taken during security events or breaches.
- Trained new security staff on operational procedures, emergency response protocols, and customer service standards.
- Implemented security measures that improved overall site safety, reducing incidents of theft and vandalism significantly.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Waitress
Waffles House
Saint Louis Mo
05.2010 - 10.2011
- Provided excellent customer service to enhance guest dining experiences.
- Managed multiple tables efficiently during peak hours, ensuring timely service.
- Collaborated with kitchen staff to ensure accurate order preparation and delivery.
- Trained new waitstaff on menu offerings and service protocols for improved performance.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Inspected dishes and utensils for cleanliness.
Sales Associate
Walmart
Belleville, IL
06.2000 - 09.2002
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained accurate inventory levels through diligent stock management and restocking procedures.
- Executed efficient point-of-sale transactions, ensuring customer satisfaction and quick service.
- Trained new associates on store policies and customer service techniques, promoting team cohesion.
- Resolved customer complaints effectively, fostering loyalty and positive relationships with shoppers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Walmart
William Woods
Huber Heights, OH
06.1996 - 04.2001
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Waffle House
Bradley
Huber Heights, OH
05.1998 - 06.1999
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
Waitress
Steak N Shake
Huber Heights, OH
06.1994 - 09.1994
- Delivered exceptional customer service, ensuring positive dining experiences for all guests.
- Managed multiple tables efficiently during peak hours, enhancing overall restaurant flow.
- Collaborated with kitchen staff to ensure timely and accurate food orders for customers.
- Trained new team members on menu items, service standards, and operational procedures.
- Maintained cleanliness of dining areas, adhering to health and safety regulations consistently.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
Education
Undergraduate - Medical Billing And Coding
DeVry University
Naperville, ILHigh School Diploma -
Wayne High School
Huber Heights, OH06-1994
Associate of Science - Health Sciences Medical Office And Billing Special
Ultimate Medical Academy
Clearwater, FL02-2022
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
- Computer skills
- Verbal communication
Accomplishments
- showing measurable results—like percentages, dollar amounts, or time saved—to demonstrate the real impact you made in your roles.
Purpose: Summarizes your top assets immediately, preventing hiring managers from having to hunt for information.
Quantifiable Results: Incorporates numbers, percentages, or dollar amounts to prove your impact immediately, rather than just listing responsibilities.
Certification
- Certified Health Sciences Medical Office and Billing Specialist
Dean'S List
An academic honor awarded to undergraduate students who achieve high academic performance during a semester.
My GPA is a 3.50
Mostly getting work done on time.
Languages
English
Full Professional
Timeline
Medical Biller and Coder
Online Data Processing
09.2023 - 10.2024
Security Officer
Securitas Security
05.2021 - 06.2022
Waitress
Waffles House
05.2010 - 10.2011
Sales Associate
Walmart
06.2000 - 09.2002
Waffle House
Bradley
05.1998 - 06.1999
Walmart
William Woods
06.1996 - 04.2001
Waitress
Steak N Shake
06.1994 - 09.1994
Undergraduate - Medical Billing And Coding
DeVry University
High School Diploma -
Wayne High School
Associate of Science - Health Sciences Medical Office And Billing Special
Ultimate Medical Academy