Karen Kalinoski
Orlando,FL
Summary
Professional spa management expert with comprehensive experience in overseeing spa operations and enhancing client satisfaction. Strong focus on team collaboration, achieving results, and adapting to changing needs. Proven skills in staff supervision, customer service, budget management, and developing wellness programs. Reliable, resourceful, and prepared to drive success in dynamic work environment.
Overview
30
30
years of professional experience
Work History
Business Manager
Evolve Aesthetics by Dr. Iggy
02.2024 - Current
- Enhanced digital presence with revamped website and active social media engagement, increasing online bookings.
- Developed strong relationships with vendors to secure best pricing on products and supplies.
- Maintained cleanliness and safety standards within the spa facility, ensuring compliance with all regulations.
- Coordinated special events, attracting new clients and boosting overall sales.
- Optimized inventory management, preventing product shortages and overstock situations.
- Managed inventory control, reducing waste and lowering product costs.
- Fostered partnerships with local businesses for cross-promotion, expanding customer base.
- Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
- Developed and implemented marketing and promotional strategies to increase awareness of spa and attract new customers.
Business Manager
180medspa
09.2009 - 11.2024
- Maximized efficiency through time management and staff supervision to boost productivity.
- Designed and coordinated complete renovation of medical spa.
- Oversaw upkeep of entire facility, including maintenance and repairs.
- Utilized promotions, print and digital marketing to attract new clients.
- Greeted spa guests warmly to create positive first impression of establishment.
- Generated reports to track spa performance and make recommendations for improvement.
- Worked with suppliers to identify cost savings opportunities resulting in reduction in expenses.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
- Recommended spa treatments and services, boosting sales and bringing in new clientele.
Interior Designer
Catlin Interiors
06.1997 - 07.2001
- Developed key client relationships by providing design solutions that met needs and budgets without compromising quality or design intent.
- Developed space planning concepts, color palette selections, and textile presentations.
- Interfaced effectively with contractors and vendors to resolve issues and discuss ideas.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Implemented multiple high-end residential and commercial interior design projects within cost, quality and timeframe targets.
- Collaborated with contractors and suppliers for smooth execution of design plans.
Interior Design Assistant
Gil Humphrey Interior
05.1995 - 04.1997
- Assisted interior designer in designing and creating comfortable and functional environments to represent clients' lifestyle, taste and budget.
- Managed clients and vendor accounts by creating invoices and purchase orders and organizing payments and deposits.
- Handled communication with clients by answering telephone calls and responding to emails and official letters.
- Scheduled home consultations to present sample fabrics and provide furniture and accessory recommendations.
Education
Master of Arts - Interior Design
University of Memphis
Memphis, TN1995
Bachelor of Arts - Psychology
Indiana University
Bloomington, IN04.1990
Skills
- Customer Acquisition
- Client Service Management
- Advertising Techniques
- Operational Efficiency
- Inventory Accuracy
- Compliance Requirements
Timeline
Business Manager
Evolve Aesthetics by Dr. Iggy
02.2024 - Current
Business Manager
180medspa
09.2009 - 11.2024
Interior Designer
Catlin Interiors
06.1997 - 07.2001
Interior Design Assistant
Gil Humphrey Interior
05.1995 - 04.1997
Master of Arts - Interior Design
University of Memphis
Bachelor of Arts - Psychology
Indiana University
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