Karen Keller
Call Center Representative
Kokomo,IN
Summary
Dedicated professional with a versatile background in customer service and operations. Known for enhancing customer experience and implementing training programs that drive performance improvements.
Overview
9
9
years of professional experience
Work History
Call Center Representative
First Farmers Bank and Trust
Kokomo, IN
03.2024 - Current
- Resolved customer issues efficiently through effective communication and problem-solving techniques.
- Assisted customers with account management, including balance inquiries and transaction disputes.
- Participated in regular training sessions to stay updated on banking regulations and product offerings.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Trained new staff on call center procedures and best practices for customer engagement.
Lead Cake Decorator
Meijer
Kokomo, IN
08.2021 - 03.2024
- Led cake decoration team, ensuring high-quality standards and timely production of custom orders.
- Mentored junior decorators, providing training on design techniques and best practices for efficient workflow.
- Designed intricate cake decorations using advanced techniques, enhancing visual appeal and customer satisfaction.
Retail Branch Manager
STAR Financial Bank
Lawrence IN
03.2018 - 06.2021
- Led branch operations to enhance customer experience and service delivery.
- Directed daily operations to ensure optimal customer service and satisfaction.
- Implemented staff training programs to enhance performance and compliance with banking regulations.
- Analyzed branch performance metrics to identify opportunities for process improvements.
- Boosted sales performance by training employees in effective selling techniques and product knowledge.
Education
High School Diploma -
Taylor Jr Sr High School
Kokomo, IN 05.2001 -
Skills
Communicating with clients
Answering questions
Complaint resolution
Problem-solving skills
Customer service
Timeline
Call Center Representative
First Farmers Bank and Trust
03.2024 - Current
Lead Cake Decorator
Meijer
08.2021 - 03.2024
Retail Branch Manager
STAR Financial Bank
03.2018 - 06.2021
High School Diploma -
Taylor Jr Sr High School
05.2001 -