Karen Kennedy

• Increased sales by $60,000 and ratings on Google from 2.8 to 4.0 in 3 years.
• Provide a warm and friendly atmosphere.
• Solve guest complaints.
• Offer Incentives for guest returns.
• Make sure that guests feel welcomed everytime.
• Have a record of return guests.
• Great eye for detail.
• Utilize employee talents where needed.
• Manage time effectively.
• Assist with customer requests and answer questions.
• Achieve cost-savings by developing functional solutions to problems.
• Hire talent.
• Utilize leadership skills to maintain employee attendance, enthusiasm and retention.
• Created a breakfast that the guests enjoy and rave about on Google reviews.
• Advertise with various reputable companies to increase sales.

I wrote in two anthologies that became International Best Sellers. "I Am Beautiful" by Teresa Hawley Howard & "Warrior Women with Angel Wings" by Sundi Sturgeon. My latest book which I previously compiled and published is called "You're never too old to: An anthology by Karen Kennedy"

• Greeted guests with a smile.
• Engaged in conversation to make them feel welcomed.
• Ordered coffee and breakfast supplies.
• Prepared and served breakfast for approximately 54 guests, 5 days a week.
• As Inkeeper I communicated with guests face to face, through emails and phone calls.
• Received payments, handled cancelations and refunded room reservation when needed.
• Assisted with customer requests and answered questions to improve satisfaction.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Utilized various software and tools to streamline processes and optimize performance.

• Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
• Computed guest billings and posted charges to room accounts.
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
• Balanced cash drawer.
• Monitored reservations to track incoming parties and special events.
• Arranged special accommodations for guests to maintain optimal satisfaction
• Provided property details to patrons, including dining and entertainment in the surrounding areas.
• Initiated cleaning and upkeep of rooms, informing housekeeping when rooms had been vacated.
• Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
• Cultivated a warm and friendly environment at the first initial meeting by greeting customers with a smile to maintain guest satisfaction and retain return customers.
• Placed guest valuables left behind in a safe place until the customers were able to retrieve them.
• Carried out room inspections to ensure all the rooms were clean and tidy for guest.
• Assisted with administrative tasks, including filing, answering phones and photocopying.
• Communicated with the housekeepers and rotating front desk personal to meet all incoming guest needs, to ensure smooth check-in processes and maximize satisfaction.
• Personally addressed and welcomed up to 60 guest per day, improving overall customer service and engagement.
• Input customer data using ASI software and made immediate updates to reflect room changes.

I help people by offering low-cost health plans to help them save money on Dental, Vision, Prescription, Chiropractic.

I was an assistant for a special needs boy. My job was to ensure his safety during bus runs and to assist him on and off the school bus.

• Made reservations, refunded and cancelled rooms as needed.
• Sent and received emails.
• Answered incoming calls in a timely manner.
• Handled guest complaints and referred them to the proper department.