Karen Kick
Harvard
Summary
Professional customer service expert with strong communication and problem-solving skills. Proven ability to handle customer inquiries and resolve issues efficiently while maintaining high standards. Strong focus on team collaboration and adaptability to changing needs. Known for reliability, empathy, and results-driven approach in high-pressure environments.
Overview
21
21
years of professional experience
Work History
Commercial Underwriter
Brazos
Texas- Remote
05.2020 - 01.2024
- Analyzed risk factors to determine appropriate coverage levels for commercial policies.
- Evaluated financial statements and credit reports to assess applicant eligibility and risk exposure.
- Collaborated with brokers to develop tailored underwriting solutions aligned with client needs.
- Reviewed policy applications for accuracy, ensuring compliance with company guidelines and regulatory standards.
- Established trust with brokers through transparent communication about underwriting decisions and rationale behind them.
- Participated in ongoing professional development opportunities to remain current on best practices within the commercial underwriting field.
- Provided training and mentorship to junior underwriters on best practices in risk assessment and policy evaluation.
- Conducted comprehensive risk assessments for prospective clients, determining eligibility for insurance products based on established criteria.
Underwriting Assistant
Dual North America
Chicago, IL
08.2016 - 05.2020
- Assisted underwriters in risk analysis by gathering necessary information from clients and third-party sources.
- Reviewed insurance applications for accuracy, identifying discrepancies and facilitating timely resolutions.
- Streamlined document processing workflows, enhancing turnaround time for underwriting decisions.
- Coordinated submission of underwriting documents, ensuring compliance with company standards and regulatory requirements.
- Developed templates for routine correspondence, increasing efficiency in communication with clients and brokers.
- Ensured compliance with all regulatory requirements through diligent record-keeping and strict adherence to company policies.
- Provided excellent customer service to agents and brokers, fostering strong relationships and facilitating timely communications on policy updates.
Customer Service Representative
Pitney Bowes Management Services
Bannockburn,IL
05.2003 - 05.2009
- Managed high-volume inquiries using CRM software to track and resolve customer issues efficiently.
- Provided exceptional customer support through effective problem-solving and active listening skills.
- Developed and maintained strong relationships with clients, ensuring satisfaction and loyalty over time.
- Trained new team members on company policies, procedures, and best practices for customer engagement.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Prospect High School
Mount Prospect, ILSkills
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Appointment scheduling
- Attention to detail
- Problem-solving abilities
- Time management
- Multitasking
- Organizational skills
- Reliability
- Excellent communication
Timeline
Commercial Underwriter
Brazos
05.2020 - 01.2024
Underwriting Assistant
Dual North America
08.2016 - 05.2020
Customer Service Representative
Pitney Bowes Management Services
05.2003 - 05.2009
High School Diploma -
Prospect High School