Karen Kiper
Fort Worth,TX
Summary
Highly-motivated individual with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Seeking entry-level opportunities to expand skills to best enhance the organizational brand.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Enterprise Mobility
Dallas, TX
05.2007 - Current
- Developed strong customer relationships to encourage repeat business.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Collected deposits or payments and arranged for billing.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Education
Associate of Science - HVAC Commercial Technology
Tarrant County College District
Fort Worth, TX05-2024
HVAC Residential
Tarrant County College District
Fort Worth, TX05-2022
Associate of Arts - Accounting And Business Management
Tarrant County College District
Fort Worth, TX05-2020
Skills
- Diagnostic Techniques
- Certified HVAC Technician
- Valid Texas Driver's License
- MSDS Knowledge
- HVAC and Refrigeration Systems
- Microsoft Office Proficient
- Quality-Focused
Certification
- EPA Universal Certification
- Texas Department of Licensing & Regulations
- Benchmark of Excellence: Gas & Heat
- Member ASHRAE
Timeline
Customer Service Representative
Enterprise Mobility
05.2007 - Current
Associate of Science - HVAC Commercial Technology
Tarrant County College District
HVAC Residential
Tarrant County College District
Associate of Arts - Accounting And Business Management
Tarrant County College District
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