Karen Kirk
Redding,CA
Summary
Proven to excel in property and administrative management, significantly enhanced tenant satisfaction and compliance at Redding RHF Housing through adept relationship building and rigorous housing regulation enforcement. Ability to merge hard skills with strong interpersonal capabilities has provided outstanding results. Excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Posses a thorough understanding of housing laws and resident management.
Overview
2
2
years of professional experience
Work History
Assistant Property Manager
Redding RHF Housing
04.2024 - Current
- Escalated major issues to property manager for immediate remediation.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Posted policies and rules in common areas for tenant review.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Followed up on delinquent tenants and coordinated collection procedures.
- Kept accurate records of all resident and tenant correspondence.
- Showed apartments to potential tenants and answered questions regarding community.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Attended staff meetings and took extensive notes to share with property manager.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Kept properties in compliance with local, state, and federal regulations.
- Collected and maintained careful records of rental payments and payment dates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Conducted regular inspections of both interior and exterior of properties for damage.
House Manager/Executive Administrative Assistant
Scott Putnam
07.2022 - Current
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Assisted residents with daily hygiene and living tasks.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Formulated and oversaw housekeeping budget to manage expenditures and control expenses.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Oversaw budget to manage expenditures and control costs.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Maintained required records of work hours, budgets and payrolls.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Scheduled appointments and handled calenders for senior leadership.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
Instructional Paraprofessional
Redding School District
08.2023 - 06.2024
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
- Prepared instructional materials for group and one-on-one use to comply with established curriculum.
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assessed student social, emotional, and academic needs to plan goals appropriately.
- Monitored student classroom and outdoors activities to promote student safety.
- Provided support during classes, group lessons, and classroom activities.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Supported student learning objectives through personalized and small group assistance.
- Applied specialized teaching techniques to reinforce social and communication skills.
- Tailored lesson plans for students with emotional and cognitive disabilities.
- Reported on student progress, behavior, and social skills to parents.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Collaborated with parents and guardians to increase support and provide best learning environment.
Office Assitant
RHF Housing
01.2024 - 04.2024
- Interacted with residents by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Delivered clerical support by handling range of routine and special requirements.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Entered/tracked invoices to avoid missed or delayed payments.
- Maintained and updated office records, both digital and physical.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Monitored security to help maintain equipment, data and information safety.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Edited documents to keep company materials free of grammar errors.
- Processed incoming and outgoing mail and packages according to established procedures.
- Managed incoming correspondence.
- Input data into spreadsheets and databases.
- Created and maintained detailed records of all office activities.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Purchased and maintained office supplies.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Cook's Assistant
RHF Housing
03.2023 - 03.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Developed system for inventory management, reducing waste and cutting costs.
- Streamlined food preparation process, increasing kitchen productivity.
- Kept kitchen clean and organized by performing daily maintenance tasks.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Collaborated with management team to develop new menu items.
Education
High School Diploma -
Brick Memorial High School
Bricktown, NJ06.1997
Skills
- Property tours and inspections
- Housing regulations
- Policy Enforcement
- Relationship building and rapport
- Records Management
- Application process proficiency
- Tenant issue resolution
- Payment Collection
- Property Management
- Administrative Support
- Tenant relations
- Property Inspections
- Unit inspection
- Appointment Scheduling
- Rent collection
- Payment management
Timeline
Assistant Property Manager
Redding RHF Housing
04.2024 - Current
Office Assitant
RHF Housing
01.2024 - 04.2024
Instructional Paraprofessional
Redding School District
08.2023 - 06.2024
Cook's Assistant
RHF Housing
03.2023 - 03.2024
House Manager/Executive Administrative Assistant
Scott Putnam
07.2022 - Current
High School Diploma -
Brick Memorial High School
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