Karen Kitogo
Business Analyst
Houston,TX
Summary
Skilled Business Analyst, with record of success breaking down and improving business systems. Collaborates well to test, implement, refine and enhance systems and meet current and expected business needs. Excellent research, reporting and communication strengths developed over a 5-year career.
Overview
3
3
years of professional experience
Work History
Business Analyst
CSI Healthcare
01.2023 - 12.2023
- Assisted sales teams in crafting targeted proposals based on client needs assessment, contributing to increased revenue generation. Increased sales revenue by 8% in the first two quarters of implementation.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Increased efficiency in resource allocation by conducting detailed business requirements analysis.
- Supported software development projects by defining clear requirements, SLA's, and effectively communicating them to technical teams.
Coupa Support Analyst
ABM Industries
11.2021 - 12.2022
- Conducted thorough analysis of user requirements, delivering tailored solutions to meet client needs.
- Collaborated with cross-functional teams to implement solutions that enhanced system performance.
- Trained new support analysts, contributing to overall growth and success of our department.
- Proactively identified potential system vulnerabilities through rigorous testing procedures.
- Assisted with development of internal tools designed to streamline support workflows and enhance overall productivity.
- Streamlined support processes for increased efficiency and faster issue resolution. Helped establish better communication, which resulted in NPS score of 58.
- Reduced downtime with proactive monitoring and troubleshooting of critical systems
- Participated in regular meetings with stakeholders to review progress on ongoing initiatives and discuss future priorities
Coupa Support Analyst
Ahold Delhaize
09.2020 - 10.2021
- Streamlined support processes for 20% increased efficiency and faster issue resolution.
- Contributed towards aculture of continuous improvement within organization, by actively participating in quality assurance activities.
- Developed comprehensive documentation to facilitate knowledge sharing among team members.
- Assisted with development of internal tools designed to streamline support workflows and enhance overall productivity.
Education
Associate of Applied Science -
Houston Baptist University
Houston, TXSkills
Internal Auditing
Cost-benefit analysis
Operations Analysis
Business process improvement
Gap analysis
ERP Software
E-commerce / B2B integration
Coupa
Contracts, Procurement, Punchout
Catalog, Invoicing, and Supplier Management
Requirements Elicitation and Documentation
Support and Ticket solution
Process Improvement Configuration Project Management
Timeline
Business Analyst
CSI Healthcare
01.2023 - 12.2023
Coupa Support Analyst
ABM Industries
11.2021 - 12.2022
Coupa Support Analyst
Ahold Delhaize
09.2020 - 10.2021
Associate of Applied Science -
Houston Baptist University