Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Kitogo

Business Analyst
Houston,TX

Summary

Skilled Business Analyst, with record of success breaking down and improving business systems. Collaborates well to test, implement, refine and enhance systems and meet current and expected business needs. Excellent research, reporting and communication strengths developed over a 5-year career.

Overview

3
3
years of professional experience

Work History

Business Analyst

CSI Healthcare
01.2023 - 12.2023
  • Assisted sales teams in crafting targeted proposals based on client needs assessment, contributing to increased revenue generation. Increased sales revenue by 8% in the first two quarters of implementation.
  • Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
  • Increased efficiency in resource allocation by conducting detailed business requirements analysis.
  • Supported software development projects by defining clear requirements, SLA's, and effectively communicating them to technical teams.

Coupa Support Analyst

ABM Industries
11.2021 - 12.2022
  • Conducted thorough analysis of user requirements, delivering tailored solutions to meet client needs.
  • Collaborated with cross-functional teams to implement solutions that enhanced system performance.
  • Trained new support analysts, contributing to overall growth and success of our department.
  • Proactively identified potential system vulnerabilities through rigorous testing procedures.
  • Assisted with development of internal tools designed to streamline support workflows and enhance overall productivity.
  • Streamlined support processes for increased efficiency and faster issue resolution. Helped establish better communication, which resulted in NPS score of 58.
  • Reduced downtime with proactive monitoring and troubleshooting of critical systems
  • Participated in regular meetings with stakeholders to review progress on ongoing initiatives and discuss future priorities

Coupa Support Analyst

Ahold Delhaize
09.2020 - 10.2021
  • Streamlined support processes for 20% increased efficiency and faster issue resolution.
  • Contributed towards aculture of continuous improvement within organization, by actively participating in quality assurance activities.
  • Developed comprehensive documentation to facilitate knowledge sharing among team members.
  • Assisted with development of internal tools designed to streamline support workflows and enhance overall productivity.

Education

Associate of Applied Science -

Houston Baptist University
Houston, TX

Skills

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Timeline

Business Analyst

CSI Healthcare
01.2023 - 12.2023

Coupa Support Analyst

ABM Industries
11.2021 - 12.2022

Coupa Support Analyst

Ahold Delhaize
09.2020 - 10.2021

Associate of Applied Science -

Houston Baptist University

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Karen KitogoBusiness Analyst