Karen Kopacz
Buffalo
Summary
Proactive Environmental Services Aide with experience in sanitation and problem-solving. Known for strong attention to detail and effective time management, contributing to safe and clean environments. Eager to leverage expertise in supporting healthcare facilities. With extensive
experience in customer service and management, these skills are also helpful. These skills can be implemented, to execute the high standard of patient care and satisfaction.
Overview
18
18
years of professional experience
Work History
Environmental Services Aide
BGMC
09.2023 - 11.2025
- Maintained cleanliness and sanitation standards across assigned areas.
- Operated cleaning equipment and supplies effectively for optimal results.
- Collaborated with team members to ensure efficient workflow and coverage.
- Identified and reported maintenance issues promptly to enhance safety.
- Assisted in training new staff on best practices for environmental services.
Hospital Housekeeper
ECMC
07.2017 - 03.2022
- Maintained cleanliness and sanitation standards in patient rooms and common areas.
- Collaborated with nursing staff to address specific cleaning needs for patient care.
- Implemented waste disposal procedures in compliance with health regulations.
- Trained new staff on safety protocols and effective cleaning procedures.
Key Holder
Dollar General
09.2015 - 06.2017
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored new staff on customer service standards and store protocols.
- Managed cash handling processes, ensuring accuracy in transactions and deposits.
- Implemented merchandising strategies to optimize product placement and enhance sales.
- Conducted inventory checks, minimizing discrepancies through effective organization methods.
- Led team meetings to address performance goals and improve operational efficiency.
- Resolved customer inquiries promptly, enhancing overall shopping experience and satisfaction.
- Coordinated store opening and closing procedures, maintaining security and safety standards.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
1st Assistant Manager
Wilson Farms/7- 11
10.2007 - 06.2016
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and service quality.
- Coordinated inventory management, optimizing stock levels and reducing waste.
- Implemented promotional strategies to boost sales and enhance customer engagement.
- Enhanced customer service protocols, resulting in improved satisfaction ratings.
- Collaborated with management on strategic initiatives to drive operational efficiency.
- Contributed to successful promotional events by creating eye-catching displays that showcased featured products effectively.
- Implemented loss prevention measures, resulting in decreased shrinkage rates and increased profitability.
- Managed daily cash handling procedures, ensuring accuracy in transactions and maintaining financial security.
- Enhanced customer satisfaction with excellent service, prompt problem resolution, and attention to detail.
- Led a dynamic team of employees, fostering a positive work environment and promoting growth opportunities.
- Established rapport with customers through personalized interactions that fostered loyalty while driving repeat business.
Education
High School Diploma -
Bennett High School
Buffalo, NY06-1989
Skills
- Sanitation procedures
- Cleaning techniques
- Chemical handling
- Hazardous waste management
- Waste disposal techniques
- Problem-solving
- Time management
- Attention to detail
- Cleaning and sanitizing
- Cleaning and sanitation
- Vacuuming and sweeping
- Team collaboration
- Mopping and sweeping
Timeline
Environmental Services Aide
BGMC
09.2023 - 11.2025
Hospital Housekeeper
ECMC
07.2017 - 03.2022
Key Holder
Dollar General
09.2015 - 06.2017
1st Assistant Manager
Wilson Farms/7- 11
10.2007 - 06.2016
High School Diploma -
Bennett High School