Summary

Overview

Work History

Education

Skills

Languages

Timeline

Leadership

Karen Kozak

Germantown,MD

Summary

Professional with proven track record in office management, bringing robust organizational and coordination skills. Adept at streamlining processes, enhancing team collaboration, and ensuring smooth daily operations. Strong problem-solver with keen eye for detail, ready to adapt to evolving challenges and drive productivity. Known for reliability, effective communication, and fostering cohesive work environment.

Overview

years of professional experience

Language

Work History

Medical Assistant / MA Lead

Capital Women's Care

03.2024 - Current

Administered patient care and assisted with examinations, ensuring comfort and safety.
Managed appointment scheduling and patient records using electronic health record (EHR) systems.
Coordinated communication between patients and healthcare providers to enhance service delivery.
Trained new staff on clinical procedures and office protocols, fostering a collaborative environment.
Performed medical records management, including filing, organizing and scanning documents.

Medical Assistant

Montgomery Medical Associates

07.2023 - Current

Dental Assistant / Medical Assistant

ClearChoice Dental Implants

07.2021 - 09.2022

Prepared treatment rooms and sterilized instruments to maintain compliance with safety protocols.
Educated patients on post-operative care, enhancing overall patient satisfaction and recovery outcomes.
Assisted in patient intake and management, ensuring smooth workflow within clinical operations.
Trained new staff on clinical procedures and best practices, fostering a culture of teamwork and support.

Front Desk Supervisor

Silver Spring Family Smiles

06.2020 - 07.2021

Supervised front desk operations, ensuring seamless guest check-in and check-out processes.
Trained and mentored staff on customer service best practices and operational procedures.
Oversaw inventory management of front desk supplies, reducing costs through strategic vendor negotiations.
Developed training materials for new hires, fostering a culture of excellence in service delivery.
Scheduled and assigned daily work and activities for team members.

Orthodontics Treatment Coordinator

Specialist in Orthodontics

01.2019 - 01.2020

Coordinated patient treatment plans with orthodontists to ensure optimal care and timely progress tracking.
Conducted new patient consultations, explaining treatment options and financial responsibilities clearly and accurately.
Fostered strong relationships with local schools and organizations as part of ongoing community involvement efforts.
Managed insurance claims and billing procedures, ensuring accurate and prompt payments.