Karen Kuppers-Alvizo
San Antonio,TX
Summary
Dynamic and results-driven professional with a proven track record in problem-solving and effective communication. Committed to continuous learning and fostering team collaboration to drive success and exceed organizational goals. Eager to embrace new challenges while contributing positively to team dynamics and overall performance. Enthusiasm and dedication form the foundation for achieving impactful results in any environment.
Overview
20
20
years of professional experience
1
1
Certification
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Work History
Emergency Management Program Coordinator
Texas Department of State Health Services
San Antonio, TX
08.2018 - Current
- Assisted state, local, and tribal partners in creating public health emergency plans. Supported coordination of disaster response efforts and contributed to management of recovery operations.
- Assessed and enhanced readiness and effectiveness of DSHS regional public health emergency response capabilities.
- Conducted observations during workshops and exercises to analyze and improve emergency management protocols.
- Participated in emergency management meetings, in-services, and training sessions to enhance operational readiness.
- Collaborated in leadership capacities at the Texas Department of State Health Services Region 8 and Texas Disaster District Emergency Operations Centers to improve operational readiness during disaster activations.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Organized events and training sessions to engage participants, enhancing their learning experience within the program framework.
Code Enforcement Officer
City of San Antonio
San Antonio, TX
03.2012 - 08.2018
- Conduct property inspections, identifying and addressing code violations.
- Guided new officers in professional development, cultivating a culture of continuous learning.
- Led community outreach initiatives to educate residents on code requirements and responsibilities.
- Collaborate with other City departments on special projects related to code enforcement.
- Assisted project teams focused on neighborhood enhancement, zoning, multi-tenant inspections, and dangerous assessment responses. Supported various initiatives within special project teams, including neighborhood enhancement and zoning efforts. Contributed to the multi-tenant inspection and dangerous assessment response teams to improve community safety.
- Coordinated efforts as municipal court liaison, enhancing communication and efficiency in handling code enforcement violation cases for city attorneys and judges.
Security Dispatcher
Christus Santa Rosa
San Antonio, TX
09.2009 - 03.2012
- Executed monitoring and operation of security and medical alarms, as well as security cameras, to safeguard five hospitals effectively.
- Analyzed security threats and initiated targeted interventions according to incident type and priority level.
Administrative Assistant to Director of Food Service
Aramark at Christus Santa Hospital
San Antonio, TX
10.2009 - 08.2011
- Analyzed and reported on financial performance of hospital food service department, facilitating informed decision-making.
- Collaborated with vendors and suppliers to establish favorable contracts for the acquisition of necessary supplies, equipment, and services.
- Constructed detailed spreadsheets and databases to systematically monitor and evaluate sales performance metrics.
- Managed reconciliation of daily cash register transactions to ensure accuracy and compliance.
- Facilitated applicant interviews and managed new hire transfer and termination documentation.
- Enhanced customer satisfaction by exceeding expectations and addressing unique needs promptly.
Administrative Assistant to Director of Food Service
Methodist Hospital
San Antonio, TX
01.2006 - 05.2009
- Produced comprehensive monthly reports detailing financial and statistical metrics for food service operations.
- Oversaw employee timekeeping system to ensure accurate tracking of hours worked.
- Conducted thorough daily reconciliation of cash register transactions, followed by secure deposits to hospital cashier.
- Facilitated implementation of new point-of-sale terminals and managed rollout of cafeteria gift card program.
Education
MS - Emergency and Disaster Management, Fire Science Administration
Saint Leo University
Saint Leo, FL01-2021
BS - Criminal Justice
University of Incarnate Word
San Antonio, TX01-2016
AA/AS - Criminal Justice and Law Enforcement
San Antonio College
San Antonio, TX01-2011
Skills
- Adaptability to change
- Client relationship management
- Data analysis and interpretation
- Effective communication skills
- Leadership and team resource management
- Negotiation and persuasion skills
- Strategic planning and execution
- Effective problem resolution
- Budgeting and financial oversight
- Market research and analysis
Certification
- ICS -100 - 800 (including IS 300/400)
- HSEEP Training
- Strategic National Stockpile/Chempack Training- CDC/ASPR -2018 (continuous training updates occur frequently)
- Registered Code Enforcement Officer-TDLR-Expires 2028
- Infrastructure Disaster Management Certificate-TEEX - 2023
- Public Health Decision Making in a Radiation Emergency- CDC -2026
Timeline
Emergency Management Program Coordinator
Texas Department of State Health Services
08.2018 - Current
Code Enforcement Officer
City of San Antonio
03.2012 - 08.2018
Administrative Assistant to Director of Food Service
Aramark at Christus Santa Hospital
10.2009 - 08.2011
Security Dispatcher
Christus Santa Rosa
09.2009 - 03.2012
Administrative Assistant to Director of Food Service
Methodist Hospital
01.2006 - 05.2009
BS - Criminal Justice
University of Incarnate Word
AA/AS - Criminal Justice and Law Enforcement
San Antonio College
MS - Emergency and Disaster Management, Fire Science Administration
Saint Leo University
HONOR AWARDS
- Commendation from the Texas Department of State Health Services Commissioner- Kerrville Floods
- Outstanding Leadership Award-Middle Rio Grande Development Council-COVID-19 Response
- Officer of the Quarter City of San Antonio - Development Services
PUBLICATIONS
Contributed articles to the yearly Texas Department of State Health Services Region 8 Annual Report for:
- 2019 - Stop the Bleed
- 2021- COVID-19 Response
- 2022- Uvalde Robb Incident; Region 8 Response
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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TEACHING EXPERIENCE
- G-191 ICS/EOC Interface FEMA/TDEM - Co-Instructor
- ICS-300 Intermediate Incident Command System FEMA/TDEM - Co-Instructor
- ICS-400 Advanced Incident Command System FEMA/TDEM - Co-Instructor
- Stop the Bleed Instructor