Karen Lam
The Bronx,NY
Summary
Motivated and enthusiastic student with a strong interest in the hospitality industry, seeking opportunities to gain valuable experience in customer service, event support, and guest relations. Dedicated to applying communication, teamwork, and problem-solving skills in dynamic, people-focused environments while continuing to learn and grow professionally.
Overview
4
4
years of professional experience
Work History
Pet Care Provider
Personal Dog Walker
Bronx, N.Y.
05.2022 - Current
- Ensured dogs' physical safety at all times and ensured they did not endanger any other animal or human in the vicinity.
- Picked up dogs from their homes and took them for engaged and attentive walks.
- Followed any special instructions or limitations that dog owners provided.
- Ensured that any waste on the road or sidewalk was cleaned immediately
- Provided daily exercise and companionship for various dog breeds.
- Monitored pet behavior and health during walks and visits.
Cashier
Brothers Astudillo Deli
Bronx, N.Y.
03.2024 - 01.2025
- Processed customer transactions efficiently and accurately.
- Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
- Assisted customers with product inquiries and recommendations.
- Resolved customer complaints with professionalism and empathy.
- Collaborated with team members to optimize service flow.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed customer transactions quickly and accurately using point-of-sale systems.
- Assisted customers by providing product information and answering inquiries.
Payroll Specialist
Children's Arts and Sciences Summer Youth Employment Program
Bronx, N.Y.
06.2023 - 08.2023
- Assigned to work at the New York Police Department in the Roosevelt Campus.
- Performed routine administrative functions, such as providing information to callers, organizing files, and handling payroll accounting.
- Strengthened organizational and multitasking skills while maintaining professionalism in a fast-paced environment.
- Verified employee hours to ensure accurate compensation and compliance.
Education
Bachelor of Science - Biology
Mercy University
Dobbs Ferry, N.Y05-2029
High School Diploma -
Mott Hall V High School
Bronx, N.Y06-2025
Skills
- Customer service and communication
- Attention to detail
- Reliability and responsibility
- Team collaboration
- Adaptability and proactivity
- Guest accommodations and experiences
- Problem solving
- Patience and tolerance
- Project management
- Data analysis
- Organizational skills
Awards
- Honor Roll, Mott Hall V High School, 9th, 10th, 11th, 12th
- Peer Mediation Training, New York Center for Interpersonal Development, 03/01/23
Languages
Spanish, Professional working proficiency
Activities
- Girls' Varsity Basketball, Public School Athletic League, Shooting Guard/ Small Forward
- Girls' Track & Field, Public School Athletic League, 200m
Timeline
Cashier
Brothers Astudillo Deli
03.2024 - 01.2025
Payroll Specialist
Children's Arts and Sciences Summer Youth Employment Program
06.2023 - 08.2023
Pet Care Provider
Personal Dog Walker
05.2022 - Current
Bachelor of Science - Biology
Mercy University
High School Diploma -
Mott Hall V High School