Keliann Oropeza
Rosharon
Summary
Compassionate professional with a solid background in pet care management, home healthcare and customer service. Skilled in communication, stress management, and customer relationship management, contributing to enhanced pet welfare and client satisfaction. Team oriented professional always ready to handle everything from administrative to facilities maintenance as needed.
Overview
13
13
years of professional experience
Work History
Pet Care Provider
Rover.com
Rosharon
06.2015 - Current
- Provided daily care for pets, ensuring their comfort and safety.
- Managed pet schedules, including walks, feeding, and playtime activities.
- Communicated with pet owners about their pets' needs and behaviors.
- Maintained detailed records of pet care routines and health statuses to ensure tailored care and effective communication with owners.
- Administered medications and followed specific care instructions from owners.
- Trained pets in basic obedience skills to promote good behavior.
- Collaborated with other pet care providers to share best practices and tips.
- Ensured cleanliness of pet areas, including grooming spaces and feeding areas.
- Fostered strong relationships with customers through attentive service and responsiveness to their needs and concerns.
- Responded quickly and calmly in emergency situations involving animals in order to protect both people and pets from harm.
- Developed positive relationships with clients by responding promptly to inquiries, concerns, and requests for service.
- Educated clients on proper animal care techniques such as grooming, nutrition needs, exercise habits.
- Coordinated playgroups for multiple pets to enhance socialization, promote physical activity, and encourage mental stimulation.
- Enforced rules established by clients regarding the care of their pets in order to ensure consistency between different caregivers.
- Ensured the proper handling of animals during transport from one location to another.
- Observed pet behavior to identify any potential health or safety issues.
- Conducted home visits prior to taking on new clients in order to assess living conditions and determine if they meet necessary standards.
- Provided overnight stays at clients' homes to ensure round-the-clock supervision of their pets.
- Administered oral medications according to veterinarian instructions.
- Provided pet sitting services for clients in their homes and my own, including feeding, walking, administering medications, and providing companionship.
- Exercised patience when dealing with difficult behaviors from animals in order to maintain a safe environment.
- Maintained records of client information and pet care instructions.
- Kept detailed logs of all activities performed while caring for each individual pet so that owners can be informed of progress made while they were away.
- Attended training seminars related to pet care topics such as first aid procedures, behavioral management techniques.
- Monitored pets while they exercised outdoors to prevent accidents or injuries due to wildlife encounters or other hazards.
- Monitored safety of every animal to prevent injuries from other animals or environmental hazards.
Home Healthcare Provider
Saldivar
Pleasanton
04.2024 - 04.2026
- Delivered personal care and assistance with daily living activities to enhance patient comfort and well-being.
- Monitored patient health and reported changes to healthcare professionals.
- Assisted patients with medication management and adherence schedules.
- Executed light housekeeping tasks to ensure a safe and supportive environment for patients.
- Maintained clean and well-organized environment for client happiness and safety.
- Prepared nutritious meals tailored to dietary needs, promoting health and adherence to dietary restrictions.
Tax Preparer
H & R Block Tax Services
Alvin
10.2024 - 04.2025
- Prepared federal and state tax returns for individual clients and small businesses.
- Utilized tax software to efficiently process returns and identify potential deductions and credits for clients.
- Evaluated financial documents for accuracy and compliance with regulations, ensuring adherence to tax laws.
- Facilitated client preparation of necessary tax documentation and information for accurate filings.
- Filed electronically through approved software programs.
- Maintained accurate records of all client transactions and filings.
- Assisted customers with any questions they had about their taxes or filing status.
- Resolved client concerns and questions promptly, enhancing overall customer satisfaction.
Front Desk Receptionist
Angleton Parks and Recreation
Angleton
05.2013 - 2018
- Welcomed visitors and informed them about local recreation programs to enhance their experience.
- Managed phone calls and directed inquiries to appropriate staff members.
- Scheduled appointments for facility rentals and program registrations.
- Processed payments for memberships, classes, and park facilities accurately.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support by updating records and managing files efficiently.
- Collaborated with team members to improve customer service experiences.
- Explained policies and procedures to visitors.
- Coordinated event preparations by assembling materials and arranging spaces for successful execution.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Prepared conference rooms for meetings by arranging furniture layout, setting up audio-visual equipment, and providing refreshments.
Education
High School Diploma -
Angleton High School
Angleton, TX06-2015
Some College (No Degree) - General Studies
Alvin Community College
Alvin, TXSome College (No Degree) - General Studies
Brazosport College
Lake Jackson, TXSkills
- Pet care management
- Animal bonding techniques
- Pet first aid
- Human CPR & First Aid Knowledge
- Customer relationship management
- Excellent customer service skills
- Communication and teamwork
- Team collaboration
- Conflict resolution
- Stress management
- Computer skills and office equipment knowledge
Timeline
Tax Preparer
H & R Block Tax Services
10.2024 - 04.2025
Home Healthcare Provider
Saldivar
04.2024 - 04.2026
Pet Care Provider
Rover.com
06.2015 - Current
Front Desk Receptionist
Angleton Parks and Recreation
05.2013 - 2018
High School Diploma -
Angleton High School
Some College (No Degree) - General Studies
Alvin Community College
Some College (No Degree) - General Studies
Brazosport College