Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Karen Lance

Aiken,SC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

2
2
years of professional experience

Work History

Product Expert

TurboTax
Aiken, SC
12.2023 - 04.2024
  • Resolved customer inquiries regarding products features, functionality, compatibility and pricing.
  • Demonstrated proficiency in identifying customer needs and recommending appropriate solutions.
  • Maintained updated knowledge of industry developments and competitive products and services offerings.

Home Agent

Teleperformance USA
Columbia , SC
07.2022 - 11.2023
  • Resolved customer complaints in a timely manner, escalating difficult cases to supervisors when necessary.
  • Maintained accurate records of customer interactions using customer relationship management software.
  • Updated knowledge base articles with new product features or changes in policies and procedures.
  • Ensured compliance with applicable laws, regulations, and policies related to customer service.

Education

Associate of Business Management - Accounting And Business Management

Independence University
Salt Lake City, UT
09-2018

Skills

  • Customer Needs Assessment
  • Technical problem solving
  • Product issue resolution
  • Data Collection
  • Conflict Resolution
  • Critical Thinking

Affiliations

  • Volunteering at my children's school for field trips and school dances
  • Volunteering activities such as the Black History Parade

Timeline

Product Expert

TurboTax
12.2023 - 04.2024

Home Agent

Teleperformance USA
07.2022 - 11.2023

Associate of Business Management - Accounting And Business Management

Independence University

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Karen Lance