Karen Lee
Los Angeles,CA
Summary
Adept at transforming in-house and client visions into compelling visual designs, I significantly contributed to branding and marketing projects at Youth Sports Publishing Inc. Leveraging Adobe Creative Suite and design thinking, I enhanced brand image and customer engagement. My collaborative skills ensured project success, showcasing a blend of technical proficiency and teamwork.
Overview
29
29
years of professional experience
Work History
Customer Care Attendant
DeLuscious Cookies
Hollywood, California
08.2025 - 12.2026
- Assisted customers with inquiries and provided product information.
- Coordinated with team members to ensure service consistency.
- Utilized customer service software for tracking interactions.
- Educated customers on product features and benefits.
- Resolved customer issues promptly and professionally.
- Provided accurate information about products and services.
- Greeted customers and provided customer service support.
- Maintained knowledge of current promotions, policies regarding payment and exchanges.
- Adhered to company guidelines for handling confidential customer data.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
Graphic Designer
Youth Sports Publishing Inc.
Canoga Park, CA
07.1997 - 09.2024
- Participated in brainstorming sessions to generate new ideas and concepts for projects.
- Assisted in the development and maintenance of brand guidelines to ensure consistency across all materials.
- Maintained a digital asset library, organizing graphics, photos, and artwork for easy access.
- Leveraged proficiency in Adobe InDesign, Photoshop and Illustrator to design email blasts, catalogs, posters and other promotional materials.
- Oversaw product design, print design and marketing collateral from concept to completion.
- Produced projects for advertising and informational purposes.
- Designed print materials such as brochures, flyers and posters for marketing campaigns.
- Utilized typography, color, and layout to enhance visual communication and message clarity.
- Edited photographs for use in digital media platforms including web banners and social media posts.
- Reviewed final layouts, making improvements and suggestions as needed.
- Produced digital graphics, including website elements, email templates, and social media visuals.
- Developed graphics, logos and layouts for product illustrations, company logos, and websites.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed inventory and supplies to ensure materials were available when needed.
Customer Care Representative
Youth Sports Publishing Inc.
Canoga Park, CA
07.1997 - 09.2024
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Built sustainable relationships of trust through open communication with customers.
- Coordinated with various company teams to offer and implement successful solutions to customer problems.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Updated system with order specifics and customer details, preferences, and billing information.
- Educated customers where applicable to alleviate need for future contact.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Processed orders accurately and efficiently according to established procedures.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Identified opportunities to upsell additional services when appropriate.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Arts - Graphic Design
California State University, Northridge
Northridge06-1997
Skills
- Website graphics
- Branding strategies
- Brand image management
- Social media design
- Adobe creative suite
- Project coordination
- Logo design
- Design thinking
Affiliations
- Soccer
- Hiking
- Baking
References
References available upon request.
Timeline
Customer Care Attendant
DeLuscious Cookies
08.2025 - 12.2026
Graphic Designer
Youth Sports Publishing Inc.
07.1997 - 09.2024
Customer Care Representative
Youth Sports Publishing Inc.
07.1997 - 09.2024
Bachelor of Arts - Graphic Design
California State University, Northridge