Karen Lewis
Brent,AL
Summary
Skilled military professional with solid leadership background and expertise in diverse processes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experience strengthening processes and procedures to meet and exceed demanding objectives. Gifted communicator, organizer and problem-solver.
Responsible, hardworking Key Manager with 20+ years in supporting management function. Skilled in anticipating, preventing and resolving customer concerns to improve sales and increase repeat business.
Overview
39
39
years of professional experience
Work History
Sales Clerk/Cashier
Kent Companies
Centreville, AL
09.2020 - Current
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Wrapped, boxed and weighed bakery department products.
- Developed and implemented sales strategies to increase profits.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Skilled at working independently and collaboratively in a team environment.
- Learned and adapted quickly to new technology and software applications.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Learned duties for various positions and provided backup at key times.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Office Manager
Orkin Pest Control
Tuscaloosa, AL
10.2006 - 08.2011
- Planned and executed work with proper tools and materials to maximize productivity.
- Help others who needed help.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Strengthened communication skills through regular interactions with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Defined clear targets and objectives and communicated to other team members.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Established team priorities, maintained schedules and monitored performance.
- Created, maintained and updated filing systems for paper and electronic documents.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Maintained computer and physical filing systems.
Medical Administrative Assistant
US Navy Active Duty
Peurto Rico, Norfolk, Pensacola
02.2000 - 03.2005
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines.
- Developed professional relationships to improve retention of key customers.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Submitted reports to senior management to aid in business decision-making and planning.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Paid attention to detail while completing assignments.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Onboarded new employees with training and new hire documentation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Dental Technician
U.S. Navy Active Duty
Orlando, Pensacola, England, Atlanta,
01.1990 - 09.2000
- Accomplished multiple tasks within established timeframes.
- Kept detailed records of daily activities through an online customer database.
- Presented information to peers and management.
- Worked independently with minimal supervision.
- Ensured patient safety by strictly adhering to OSHA regulations and CDC guidelines for infection control.
- Increased productivity through effective coordination with dentists, hygienists, and other team members in scheduling instrument sterilizations.
- Played a pivotal role in passing dental office inspections by maintaining stringent sterilization standards and upholding regulatory requirements.
- Prepared trays with standard dental instruments to promote quick turnover from one patient to next.
- Gained strong leadership skills by managing projects from start to finish.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Streamlined workflow by efficiently managing multiple tasks simultaneously while maintaining high standards of cleanliness throughout the day''s appointments.
Aviation Boatswain's Mate, Fuels
US Navy
Sicily, Guam, Jacksonville FL
09.1985 - 08.1990
- Used inspection, troubleshooting, and repair abilities to quickly clear mechanical issues with heavy equipment.
- Performed thorough pre-shift and post-shift inspections to prolonging equipment.
- Reviewed established business practices and improved processes to increase efficiencies and reduce expense without compromising units readiness.
- Team leader for logistics and systems personnel and property accountability and reconciliation team, ensuring compliance with U.S. Army regulations and DoD directives.
- Managed and accounted for over $500 million in inventory and over 100 soldiers in various companies throughout this timeframe.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals.
- Monitored inventory to maintain sufficient supply levels to meet organization needs.
- Documented and processed classified materials for the organization.
- Directed logistical training procedures in accordance with military regulations.
Education
General Studies
University of Maryland
General Studies
St. Leo University
Orlando, FLSome College (No Degree) - General Studies
Pensacola Jr. College
Pensacola, FLHigh School Diploma -
Bibb County High School
Centreville, AL05.1984
Skills
- Problem Solving
- Reporting and Performance Analysis
- Critical thinking
- Data Management
- Teamwork
- Attention to Detail
- Time Management
- Adaptability and Flexibility
- 20 years in US Navy
Timeline
Sales Clerk/Cashier
Kent Companies
09.2020 - Current
Office Manager
Orkin Pest Control
10.2006 - 08.2011
Medical Administrative Assistant
US Navy Active Duty
02.2000 - 03.2005
Dental Technician
U.S. Navy Active Duty
01.1990 - 09.2000
Aviation Boatswain's Mate, Fuels
US Navy
09.1985 - 08.1990
General Studies
University of Maryland
General Studies
St. Leo University
Some College (No Degree) - General Studies
Pensacola Jr. College
High School Diploma -
Bibb County High School