Karen Lindsey
Lakewood,NJ
Summary
Detail-oriented Refund Specialist skilled in evaluating customer feedback and resolving complex refund issues. Expertise in fraud investigation and transaction auditing, contributing to streamlined processes and improved customer experiences. Ready to enhance operational efficiency and customer trust.
Overview
35
35
years of professional experience
Work History
Refund Specialist
Amtrak-National Railroad Company
philadelphia , pa
02.1990 - 11.2024
- Collaborated with customer service teams to resolve complex refund issues, improving customer satisfaction.
- Evaluated customer complaints regarding refunds and worked towards resolution.
- Investigated claims of fraud or abuse in refund requests, safeguarding company assets.
- Evaluated customer feedback to refine refund processes and policies, increasing efficiency.
- Processed passenger refund requests in compliance with company policies.
- Reviewed account activity to ensure accuracy of refunds issued.
- Maintained accurate transaction and communication records for auditing purposes.
- Documented all communication between customers and the Refund Specialist team.
- Executed account updates and noted account information in company data systems.
- Input statement information, reconciled accounts and resolved discrepancies.
- Assisted in training new staff on refund procedures and best practices.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Developed strong professional rapport with vendors and clients.
- Participated in workshops, seminars, and training classes to gain stronger education in industry updates and federal regulations.
Education
High School Diploma -
West Philadelphia High School
Philadelphia, PA06-1976
Community College of Philadelphia
Philadelphia, PASkills
- Refund processing
- Fraud investigation
- Transaction auditing
- Data reconciliation
- Customer feedback analysis
- Customer relationship management
Timeline
Refund Specialist
Amtrak-National Railroad Company
02.1990 - 11.2024
High School Diploma -
West Philadelphia High School
Community College of Philadelphia