Karen L. Morgott
Colden,USA
Summary
Commercial insurance professional with strong focus on delivering impactful results. Proven ability to build and maintain client relationships, assess risk, and develop customized insurance solutions. Known for collaborative team efforts and adaptability to evolving business needs.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Licensed Commercial Lines Producer
USI Insurance Services
Buffalo, NY
12.2021 - Current
- Developed and implemented strategies for cold calling 200 prospects monthly, successfully securing a minimum of 4 first appointments.
- Developed customized insurance solutions that aligned client needs with carrier offerings for optimal coverage.
- Fostered long-term relationships with clients by providing ongoing support and proactive policy reviews.
- Executed targeted drop marketing campaigns to generate leads, contributing to sustained revenue growth for the company.
- Contributed to industry associations by attending meetings and collaborating on initiatives that advance sector interests.
Licensed Commercial Lines Producer
USI Insurance Services LLC
Buffalo, NY
12.2019 - 11.2021
- Achieved new business growth by identifying and nurturing relationships with high-potential commercial clients.
- Cultivated strong partnerships with carriers to enhance product offerings and streamline underwriting processes.
- Executed targeted marketing campaigns to generate leads, contributing to sustained revenue growth for the company.
- Conducted detailed risk assessments for prospective clients, presenting findings and recommendations clearly and effectively to drive informed decisionmaking.
Licensed Insurance Broker, Office Manager, Commercial/Personal Lines Sales Producer
Aebly & Associates Insurance Services
North Boston, NY
01.2016 - 01.2019
- Compiled and analyzed agency retention and new business reports to identify trends and inform growth strategies.
- Executed targeted sales initiatives to enhance agency revenue from commercial and personal lines new business.
- Executed targeted marketing campaigns for agency, leveraging social media platforms to drive referrals and promote cross-selling opportunities.
- Engaged with clients and carriers to foster loyalty and ensure effective communication.
- Managed client relationships and retention efforts for various books of business to ensure sustained growth.
- Achieved seamless integration of new employees through effective onboarding strategies. Enhanced team performance by implementing comprehensive training programs. Fostered a positive workplace culture by facilitating engaging orientation sessions.
- Conducted ongoing research on market trends and underwriting practices to maintain alignment with multiple carriers' requirements.
Licensed Insurance Broker, Renewal Underwriter
Russell Bond & Co. Inc.
Buffalo, NY
03.2013 - 06.2016
- Engaged with brokers and insurance carriers to facilitate effective communication and support business objectives.
- Achieved significant improvements in customer retention by implementing effective renewal strategies. Drove initiatives that fostered stronger client relationships and increased satisfaction. Delivered enhanced service experiences that contributed to long-term loyalty.
- Conducted thorough reviews of renewal accounts, focusing on pre-qualification criteria.
- Analyzed client requirements and prepared tailored business proposals and renewal options for optimal client satisfaction.
- Analyzed and updated knowledge of market trends and underwriting standards to ensure compliance and competitiveness.
- Conducted thorough evaluations and invoicing of company audits to ensure client compliance and satisfaction.
- **Managed policy renewals and endorsements, ensuring compliance with state regulations and client expectations.**
- **Negotiated terms with carriers to secure competitive rates and broaden coverage options for clients.**
- **Maintained accurate client records in CRM systems, ensuring seamless communication and service delivery standards.**
Licensed Insurance Broker, Marketing Executive
Niagara National Insurance
Buffalo, NY
03.1999 - 05.2013
- Cultivated and strengthened relationships with carriers to enhance collaboration.
- Educated clients on various insurance products to facilitate informed decision-making.
- Developed tailored proposals and comparative analyses to address client needs and preferences.
- Executed account rounding procedures to ensure accurate financial reporting.
- **Streamlined claims processing procedures to enhance client satisfaction and reduce turnaround times.**
- Streamlined the insurance application process for clients, reducing time spent on paperwork and improving overall efficiency.
Education
NY State Property and Casualty License - Insurance
Erie Community College
Orchard Park09-1998
Associates Degree - Liberal Arts and Sciences
Genesee Community College
Skills
- Industry trend awareness
- Team leadership and development
- Commercial lines sales expertise
- Leadership development
- Sales strategy development
- Market research
- Cold calling experience
- Effective communication
- Relationship building
- Goal setting
Accomplishments
Promoted to Middle Market from Select Small Business Unit based on performance, expertise, and ability to handle complex business and taking on increased responsibility for larger, more complex accounts and strategic client management.
Affiliations
- Trucking Association of New York
- Board of Directors 2024-2025
- Government Affairs Committee 2023-current
- Regional Planning Committee 2025- current
- Women In Motion- Current member through ATA (national-level council)
- Women In Motion- Current member through Trucking Association of New York (state-level council)
- NYS Movers & Warehousemen's Association
- Claims Prevention and Procedure Council
Certification
New York State Property and Casualty License, Broker and Agent; States licensed, NY, Massachusetts, Connecticut, Virginia, Pennsylvania, Ohio and Indiana.
Transportation Risk Insurance Professional Designation (TRIP)
Agribusiness and Farm Insurance Specialist (AFIS)
Timeline
Licensed Commercial Lines Producer
USI Insurance Services
12.2021 - Current
Licensed Commercial Lines Producer
USI Insurance Services LLC
12.2019 - 11.2021
Licensed Insurance Broker, Office Manager, Commercial/Personal Lines Sales Producer
Aebly & Associates Insurance Services
01.2016 - 01.2019
Licensed Insurance Broker, Renewal Underwriter
Russell Bond & Co. Inc.
03.2013 - 06.2016
Licensed Insurance Broker, Marketing Executive
Niagara National Insurance
03.1999 - 05.2013
NY State Property and Casualty License - Insurance
Erie Community College
Associates Degree - Liberal Arts and Sciences
Genesee Community College