Karen Lopez
Woodbridge,Virginia
Summary
Goal-oriented professional well-versed in operational practices and regulatory requirements of any environment. Skilled leader and analytical problem-solver well-versed in planning, staff oversight and program management. Skillfully use relationship-building talents and diplomatic communication style to forge long-lasting connections.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Site Director
AlphaBEST Education Inc.
Woodbridge, Virginia
04.2018 - Current
- Supervised and mentored staff to boost program success.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Managed program paperwork and child records to comply with state requirements.
- Maintained weekly financial control system, which includes monitoring of billing, monitoring of payments, collection, storage and tracking of money orders, and notifying parents of delinquent accounts.
- Engaged with parents and school administration to build positive relationships for children to thrive.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Planned and monitored curriculum and program activities to create fun and engaging learning experiences.
- Provided emotionally and physically safe and secure environment for all children and staff.
- Communicated effectively and professionally with Area Manager regarding child behavior, sickness, health-related observations, accidents or incidents requiring medical attention.
Lead Receptionist/Optometric Technician
Dr. Nguyen Optometry/Steer Optical
Woodbridge, VA
06.2016 - 02.2018
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Handled insurance claims for office.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
Education
Bachelor of Arts - Psychology
George Mason University
Fairfax, VA2021
High School Diploma -
Gar-Field High School
Woodbridge, VA2015
Skills
- Teamwork and Collaboration
- Good Telephone Etiquette
- Training and Development
- Problem Solving
Certification
- CPR/First Aid Training - 08/2020 - 08/2022
- Certified in Medication Administration Training - 09/2021 - 09/2024
Languages
Spanish
Timeline
Site Director
AlphaBEST Education Inc.
04.2018 - Current
Lead Receptionist/Optometric Technician
Dr. Nguyen Optometry/Steer Optical
06.2016 - 02.2018
Bachelor of Arts - Psychology
George Mason University
High School Diploma -
Gar-Field High School