Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Karen Lopez

Joshua,TX

Summary

Dynamic professional with a proven track record in customer satisfaction and team leadership, notably at Boot Barn. Excelled in promotional support and problem-solving, enhancing store performance and customer engagement. Skilled in customer needs assessment and maintaining a flexible schedule, ensuring operational excellence and a positive shopping experience. Highly experienced known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Associate

Boot Barn
11.2022 - Current
  • Prepared merchandise for sales floor by pricing or tagging.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Shift Leader

Tropical Smoothie Cafe
05.2023 - 11.2023
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Fast Food Worker

Taco Bell
05.2022 - 12.2022
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.

Education

Associate of Science - Nursing

Hill College
Hillsboro, TX
05.2025

High School Diploma -

Burleson Centennial High School
Burleson, TX
05.2023

Skills

  • Promotional support
  • Customer Needs Assessment
  • Meeting deadlines
  • Problem-solving skills
  • Excellent people skills
  • Flexible Schedule

Certification

Phlebotomy

  • Certified phlebotomist , Phlebotomy Training Specialist - June 3rd- June 20th.

Languages

Spanish
Native or Bilingual

Timeline

Shift Leader

Tropical Smoothie Cafe
05.2023 - 11.2023

Sales Associate

Boot Barn
11.2022 - Current

Fast Food Worker

Taco Bell
05.2022 - 12.2022

Associate of Science - Nursing

Hill College

High School Diploma -

Burleson Centennial High School

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Karen Lopez