Karen Lopez-Erives
Pomona,CA
Summary
Ability to learn quickly and work efficiently in a fast-paced multitasked environment. Able to represent the establishment with a friendly and professional demeanor at all times. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
9
years of professional experience
Work History
Dispatch Clerk
Mathis Home Furniture
09.2021 - 05.2023
- Collaborated with drivers to maintain deadline adherence and exchange information
- Scheduled transfers and communicated with customers on shipment status
- Prepared and updated daily schedules, quickly notifying drivers of changes and providing further support
- Applied de-escalation strategies to diffuse highly stressful situations with drivers and customers
- Managed time by prioritizing workload and juggling multiple tasks simultaneously
- Exchanged merchandise and refunded money to adjust customer accounts
- Employed excellent telephone manners for professional and prompt communication.
Team Leader
Jack in the Box
04.2019 - 08.2021
- Oversaw all member’s breaks were given and completed promptly
- Maintained a clean and safe work environment according to state law and book regulations
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
- Faithfully carried out orders and managed financial transactions between personnel and customers
- Answered customer telephone calls promptly and with appropriate conduct
- Resolved customer complaints professionally while prioritizing customer satisfaction.
Cashier and Short-Order Cook
Lily’s Tacos
04.2014 - 11.2018
- Communicated with other team members to ensure service was fulfilled on time and correctly
- Relayed orders and handled money transactions between the staff and patrons in a faithful process
- Prepared food products in a safe and timely routine
- Worked with team members to create a strong and efficient work environment.
Education
A.D.T in Anthropology And A.A in Social Sciences W/focus On International Relations - Anthropology
Citrus Community College
Glendora02.2024
High School Diploma -
Ganesha High School
06.2017
Skills
- Fluent in English and Spanish
- Literate in Technology (52WPM)
- Data Entry Proficiency
- Microsoft Office Suite
- Logistics coordination
- Organizational skills
- Conflict resolution
- Effective communication
- Computer literacy
- Team collaboration
- Adaptability
- Multitasking capabilities
Timeline
Dispatch Clerk
Mathis Home Furniture
09.2021 - 05.2023
Team Leader
Jack in the Box
04.2019 - 08.2021
Cashier and Short-Order Cook
Lily’s Tacos
04.2014 - 11.2018
A.D.T in Anthropology And A.A in Social Sciences W/focus On International Relations - Anthropology
Citrus Community College
High School Diploma -
Ganesha High School
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