Karen Lupyak

Processed transactions quickly and accurately.

Managed cash operations with expertise.

Maintained organized inventory for efficient retrieval and restocking.

• Delivered advanced cardiac life support (ACLS), basic life support (BLS), and pediatric advanced life support (PALS) under pressure.
• Delivered compassionate care to patients with a variety of medical emergencies, including cardiac arrests, traumas, strokes, and respiratory distress.
• Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
• Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.

Managed inbound calls with efficiency.

Managed high volume of telephone communications and relay pertainent messages to medical providers.

Communicated urgent information to on-call providers.

Managed prioritization of incoming calls.

Oversaw team operations and performance.

Coordinated and supervised employee activities.

Supervised product display and stock arrangement.

Coordinated inventory flow.

Managed teams to optimize productivity and performance.

Provided updates to leadership team.

Handled inbound calls to address customer inquiries.

Performed claim evaluations to ensure accuracy and compliance.

Optimized authorizations for effective patient treatments.

Handled escalations to ensure issue resolution by the call team.

Conducted training sessions for various teams.

Oversee team efforts in compiling credit reports for emerging and small enterprises.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

• Improved management skills by participating in rigorous training programs and workshops.
• Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
• Gained knowledge of company policies, protocols and processes.
• Acted with integrity, honesty, and knowledge to promote culture of company.

• Monitored Police and Fire radios to provide assistance to responding personnel.
• Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
• Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
• Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.

• Enhanced patient experience through compassionate care and communication during blood draw procedures.
• Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
• Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
• Centrifuged blood samples as outlined in clinical protocols.