Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jon King

Concord,NH

Summary

Versatile IT Technician ready to fix faulty hardware, install new assets and support continuous business operations. Adapts to rapidly changing work situations and employee realities. Consistently beneficial to all technical operations and technological procedures.


Consistently looking for new opportunities to learn and improve, and eager to try leadership roles as a dedicated team player.

Overview

8
8
years of professional experience

Work History

Store Manager

EG America
05.2023 - Current
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Managed inventory control, cash control, and store opening and closing procedures.

Pizza Chef

Loudon Village Country Store
10.2022 - 05.2023
  • Wiped down counters and food prep stations using bleach and clean cloths.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Created specialty pizzas to diversify menu and promote restaurant.
  • Fostered positive working environment through effective communication and time management.

IT Supervisor, Level II

Prime Communications AT&T
01.2018 - 05.2020
  • Customized and repaired technology based on staff requests.
  • Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
  • Oversaw daily performance of computer systems and immediately responded to TCP/IP, printer, and CCTV issues to keep network up and running.
  • Built, repaired and installed computer-related hardware based on deployment procedures.
  • Created and terminated user's accounts from start to finish in business applications.
  • Demonstrated familiarity with latest hardware, software and networking technology.

Education

Bachelor of Science - Computer Science

Florida State College
Jacksonville, FL
05-2017

Skills

  • Strategic thinker
  • Debugging
  • Security patching
  • Application installations
  • Data recovery
  • System administration
  • Personnel development
  • Operational budgeting
  • Store operations oversight
  • Hourly shift management
  • Training and mentoring

Accomplishments

  • Managed a store that exceeded company expectations in every category during the Q4 2024 quarter.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 3 staff members.
  • Achieved productivity increase by introducing a C++ script for SQL tasks.

Timeline

Store Manager

EG America
05.2023 - Current

Pizza Chef

Loudon Village Country Store
10.2022 - 05.2023

IT Supervisor, Level II

Prime Communications AT&T
01.2018 - 05.2020

Bachelor of Science - Computer Science

Florida State College

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