Ayse Ilkay Unlutepe
Summary
As a facility manager ,my focus was to have every team members’#1 priority was providing world class customer service to all qualified customers which included US military active duties,family and US Embassy staffs besides the store operations with positive results.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Store Manager
AAFES
Ankara/Cankaya, Cankaya
07.2013 - 12.2024
- Supervised daily operations to ensure efficient store management.
- Trained and mentored staff on customer service best practices.
- Managed inventory levels to maintain stock availability and organization.
- Developed schedules to optimize workforce productivity and coverage.
- Implemented visual merchandising standards to enhance product displays.
- Enforced compliance with safety regulations and company policies.
- Conducted regular staff meetings to communicate updates and expectations.
- Collaborated with corporate teams on promotional initiatives and strategies.
- Trained new employees to enhance team productivity and service quality.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Defined customer service standards and ensured staff adherence through regular monitoring.
- Maintained accurate records of employee performance reviews.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Developed strategies to maximize sales and profitability.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Organized promotional events to increase product awareness.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Implemented campaigns and promotions to help with developing goods and services.
- Trained and mentored staff to improve customer service and efficiency.
- Oversaw daily store operations and ensured compliance with company policies.
- Managed inventory levels and organized stock for optimal sales performance.
- Developed promotional displays to enhance product visibility and attract customers.
- Resolved customer complaints swiftly to maintain satisfaction and loyalty.
- Implemented training programs to enhance employee skills and knowledge.
- Coordinated with vendors for timely delivery of products and supplies.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Updated and maintained store signage and displays.
- Established customer service standards and monitored staff compliance.
- Performed regular price checks to ensure competitive pricing.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Identified opportunities for cost savings through waste reduction initiatives.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
Bachelor - Tourism And Hotel Management
Mersin University
Mersin 09.1994 - 06.1998
Skills
- Inventory management
- Sales analysis
- Customer service standards
- Staff training
- Customer relationship management
- Promotional event planning
- Operations compliance
- Problem solving
- Effective communication
- Team leadership
- Conflict resolution
- Performance evaluation
- Strategic thinking
- Cash management
- Team motivation
- Recruiting and hiring
- Store displays
- Budget administration
- Team development
- Operations
- Relationship building and management
- Verbal and written communication
- Performance reviews
- Employee supervision and motivation
- Strategic planning
- Bank deposit procedures
- Retail merchandise quality standards
- Loss prevention
- Maximizing profitability
- Culture development
- Financial operations management
- Customer service
- Retail sales techniques
- Employee scheduling
- Team leadership and coaching
- Order management
- Bank and safe deposits
- Shift scheduling
- Loss prevention procedures
- Payroll management
- Merchandise planning
- Problem-solving
- POS systems
- Personnel development
- Outstanding communication skills
- Multitasking and organization
- Strategic thinker
- Store opening and closing procedures
- Accurate money handling
- Work Planning and Prioritization
- Competitor monitoring
- Customer relations
- Friendly and positive
- Risk management
- Team building and leadership
- Reliable
Languages
English
Full Professional
Turkish
Native/ Bilingual
German
Limited
Accomplishments
- Excellence Awards,Proficiency Awards,Serving Awards,You are golden award,Making it better awards,Team award excellence,Exchange COO Excellence Coins,EU SVP Excellence Coins,39 Wing Base Commander Excellence Coins,717 Base Commander Excellent Coins,the commanding Gen 3 Star Excellence Coin,ODC Gen Gordy Excellence Coin,Commander of EU&SV Asia Region Excellence Coins,Seniority Service Awards-5-10-15-20
References
References available upon request.
Timeline
Store Manager
AAFES
07.2013 - 12.2024
Bachelor - Tourism And Hotel Management
Mersin University
09.1994 - 06.1998