Karen Maguire
Lynn,MA
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
13
13
years of professional experience
Work History
Retail Merchandiser
Retail Merchandising Services, Inc.
10.2017 - Current
- A Merchandiser, or Retail Merchandiser, handles a store's inventory levels and product displays
- Main duties include submitting warehouse inventory reports, clearing any unwanted products from displays and monitoring the sales performances of products, stocking shelves.
Data collection, retail representative
CROSSMARK
01.2013 - 02.2022
- Reset Merchandisers are responsible for large-scale rearrangement of a store's products by stocking, taking down and rebuilding sections of the store.
Member Services Associate
Health Connector
09.2016 - 04.2017
- Enrollment and Eligibility Specialist, responsible for the oversight of various services and insurance-related tasks that contribute to a frail elder's initial and continued enrollment in Neighborhood PACE by completing MassHealth applications and gathering all income, assets and health insurance verifications in a timely manner.
Member Services Representative
Tufts Health Plan
Watertown, MA
09.2015 - 09.2016
- The primary function is to provide members and providers that contact the Call Center with answers to questions about Network Health and the services provided to our customers
- Responsibilities Serve as the primary contact for providers and members for questions related to claims, benefits, member eligibility and other questions related to Network Health
- Interface with Claims, Enrollment, IS, Network Management, Pharmacy, Behavioral Health and other internal departments to provide Service Excellence to our customers
- Maintain a professional level of service to our customers at all times Maintain confidentiality of information at all times
- Consistently support Network Health's approach to Service Excellence by adhering to established department and company standards for all work -related functions
- Other Functions:Interacts positively with all Network Health Departments
- Maintain professional growth and development through self-directed learning activities and involvement in professional organizations
- Attends department staff and other meetings as needed
- Shares learned experiences with all members of the Customer Service department
- Performs other duties as assigned.
Call Center Representative
Massachusetts Health Connector
09.2014 - 06.2015
- Provides a positive customer service experience that meets the needs of clients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound call center.
Retail Representative
Premium Retail Services
07.2013 - 07.2014
- Retail Merchandiser, handles a store's inventory levels and product displays
- Main duties include submitting warehouse inventory reports, clearing any unwanted products from displays and monitoring the sales performances of products, stocking shelves.
Mobile consultant
Wireless Advocates
10.2011 - 06.2012
- Help customers purchase phones that meet their needs.
Education
A.S. - Business Computer Programming
North Shore Community College
Skills
- Problem-solving skills
- Customer Support
- Data Entry
- Resolving issues
- Inbound phone calls
- Verbal and written communication
- Complaint resolution
- Account updating
- Inbound Phone Call Management
- Customer service optimization
Timeline
Retail Merchandiser
Retail Merchandising Services, Inc.
10.2017 - Current
Member Services Associate
Health Connector
09.2016 - 04.2017
Member Services Representative
Tufts Health Plan
09.2015 - 09.2016
Call Center Representative
Massachusetts Health Connector
09.2014 - 06.2015
Retail Representative
Premium Retail Services
07.2013 - 07.2014
Data collection, retail representative
CROSSMARK
01.2013 - 02.2022
Mobile consultant
Wireless Advocates
10.2011 - 06.2012
A.S. - Business Computer Programming
North Shore Community College