Karen Malcolm

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered central telephone system and directed calls accordingly.
• Kept reception area clean and neat to give visitors positive first impression.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Responded to inquiries from callers seeking information.
• Maintained mail log for Board of Trustees and the Executive Director.
• Scheduled conference rooms upon request.

• Offered exceptional customer service to all guests.
• Adhered to company policies, safety procedures and performance standards.
• Collected, arranged and input information into database system.
• Answered telephone promptly
• Assisted processing general assistance applications
• Worked in several departments including; enrollment, finance, and office of executive director

• Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
• Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
• Maintained and submitted records of hours worked, miles driven and expenses incurred to facilitate accurate reporting measures.
• Met with supervisor to review procedures, report issues or concerns and receive instructions.
• Leveraged smartphones to record information.
• Performed field staff duties critical to completing accurate count in hard-to-reach communities.
• Completed surveys by rechecking contact information before ending each call

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
• Reported suspicious activities and persons to law enforcement.
• Inspected suspicious activities and monitored premises for criminal acts and rule infractions.

• Effectively supervised staff by implementing CTUIR policies, protocols, work rules and disciplinary action.
• Defined clear targets and objectives and communicated to other team members.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Monitored working environment, making sure it was always safe, positive setting for all employees.
• Provided constructive feedback to workers, which improved morale and boosted efficiency.
• Filled in where needed whether assisting Head Start teachers, preparing USDA meals for children, or in the office.
• Developed and administered project budgets.

• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
• Documented data and completed accurate updates to case records.
• Interviewed individuals and families to assess needs and provide informational resources.
• Collaborated with community program leaders and advocates to make resources accessible to those in need.
• Carried out day-day-day duties accurately and efficiently.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Acting supervisor in the absence of the program manager.

Worked in several departments in this time frame including the Tribal Police (Communications Officer), Day Care (Cook), Cay-Uma-Wa Head Start (Teacher's Assistant.

• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
• Relayed latest information to first responders via electronic means, telephone calls and radio responses.
• Read system maps and caller information, and documented details in system.
• Acting sergeant when needed. Duties included scheduling a 24 hour dispatch center
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Held Advanced Police and Emergency Medical Dispatcher certification
• Was a field training officer for new hires