Karen Mancini
JACKSON HEIGHTS,NY
Summary
Attentive, reliable, and customer-oriented bartender with experience taking orders and interacting with customers in a high-volume and unpredictable restaurant environment. Confident and proficient team player with excellent problem solving, decision making, and communication skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bartender
LA GUARDIA AIRPORT
FLUSHING, NY
07.2019 - Current
- Engage new customers daily, provide exceptional service
- Communicate new specials allowing for upselling
- Assist guest with airport information or inquires
- Maintain sanitary and safe environment for all passengers.
Bartender
OTG Management
JFK Airport
08.2013 - 05.2022
- Greeted guest and presented menu pairing main dishes with high end wines
- Handled money every day and secured drop offs at night
- Oversaw shipments and managed inventory for entire restaurant
- Created new cocktails increasing revenue and initiated new specials.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Bartender
HMS HOST
NEW YORK, NY
10.2007 - 07.2013
- Oversaw successful grand opening for friends and families and then to public
- Escorted patrons between levels of restaurant while transporting drinks securely
- Provided exceptional service to all guest regardless of social status
- Curated cocktail list and created seasonal drinks annually
- Maintained privacy and professionalism around high end clientele, celebrities and world leaders.
- Completed requisitions to maintain required stock par levels.
- Prepared garnishes by evenly slicing and pitting fruits.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Assisted with inventorying beverage stock and bar supplies.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Bartender
Martinique
49 W 32nd Street, NY
01.2011 - 08.2012
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Completed requisitions to maintain required stock par levels.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Obtained cash bank and stocked service bar to prepare for operation.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
Education
Child Development -
La Guardia College
Long Island City, NYCarsten Institute of Cosmetology- New York
New York, NY2018
High School GED -
Jamaica Adult Learning Center
2005
Skills
- Client relationship management abilities
- Strong and convincing personality
- Bilingual in English and Spanish
Certification
Food Protection Certificate
Servsafe Alcohol Certificate
Timeline
Bartender
LA GUARDIA AIRPORT
07.2019 - Current
Bartender
OTG Management
08.2013 - 05.2022
Bartender
Martinique
01.2011 - 08.2012
Bartender
HMS HOST
10.2007 - 07.2013
Child Development -
La Guardia College
Carsten Institute of Cosmetology- New York
High School GED -
Jamaica Adult Learning Center