Karen Manns
Randallstown,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled investigator with a proven track record in identifying company risks. Possess strong investigative skills, deep knowledge of Computers, regulations, and keen attention to detail. Notable strengths include effective communication, critical thinking, and proven ability to manage complex cases. Significant contributions made towards reducing financial losses by detecting suspicious activities and implementing stringent measures.
Overview
33
33
years of professional experience
Work History
Background Investigator
Maryland State Department of Corrections
Baltimore, MD
08.2023 - Current
- Reviewed investigative documents including police reports, court records, and other related materials.
- Visited the subject's residence to verify residency status and conduct neighborhood canvassing.
- Prepared comprehensive reports summarizing findings from each investigation conducted.
- Organized and maintained detailed case files for all investigations conducted.
- Performed credit and financial background checks by contacting financial institutions and agencies.
- Contacted references by phone and in person to validate information.
- Reviewed appropriate records to obtain facts about individuals.
- Created and submitted reports regarding background investigations, highlighting special findings.
Director of Operations
Maximum Protective Services
Owings, MD
11.2021 - 06.2022
- Worked with management team to develop operational goals aligned with business strategy.
- Established operational guidelines and identified opportunities for improvement.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Analyzed data across variety of sources to identify trends, patterns and areas of opportunity.
- Communicated clear and consistent messages regarding departmental goals to produce desired results.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Project Manager
Allied Universal Security Services
Baltimore, MD
11.2020 - 10.2021
- Managed multiple projects with competing deadlines simultaneously.
- Maintained records of all documents related to each project including specifications, change orders, invoices.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Facilitated resolution of conflicts between team members when necessary.
- Drafted reports summarizing progress made on projects for review by executive leadership team.
Police Detective
Baltimore City Police Department
Baltimore, MD
05.1992 - 10.2019
- Interviewed subjects, targets and witnesses for information verification and corroboration.
- Testified under oath in administrative hearings and criminal court cases.
- Ran background checks of individuals to obtain data on character, financial status and personal history.
- Completed comprehensive face-to-face interviews with subjects, neighbors and employers to generate reports to document investigative findings.
- Developed case plans and conducted comprehensive investigation tactics to obtain necessary evidence.
- Researched and reviewed case files and gathered information to solve crimes.
- Conducted stationary and mobile surveillance on individuals being investigated.
- Completed debriefings for arrested subjects to obtain information pertinent to investigations.
- Reported results of investigations with written observations and photographs, and produced final reports.
- Prepared detailed reports and affidavits for courts by obtaining information through physical surveillance and thorough investigations.
- Testified in court cases to back up case evidence and detail timelines.
- Opened investigations into issues brought up by individuals in community.
- Sought out witnesses to obtain information about identifiable violations of local, state or federal statutes.
- Conducted background investigations for personnel security clearances.
- Interviewed witnesses and persons of interest to gather statements for use in criminal investigations.
- Reviewed police reports, medical examiner's reports, fire department records, and insurance documents.
- Drafted search warrants and affidavits for submission to the court system.
- Prepared detailed written reports of investigations including diagrams and photographs.
- Collaborated with local and federal agencies such as the FBI, ATF, DEA regarding joint investigations into potential crimes involving arson.
- Performed background checks on suspects using various computer systems and databases.
- Analyzed evidence such as accelerants or incendiary devices to identify possible suspects.
- Investigated suspicious fires to determine cause and origin.
- Conducted surveillance on suspected arsonists to collect evidence of criminal activity.
- Attended conferences related to fire investigation techniques and new investigative technologies.
Education
High School Diploma -
Woodlawn High School Center For Pre-Eng. Res.
Baltimore, MD05.1987
Some College (No Degree) - Criminal Justice
Coppin State University
Baltimore, MDArson School
Emmitsburg, MDSkills
- Operations Oversight
- Leadership Training
- Administrative Management
- Focus and Follow-Through
- Records Organization and Management
- Team Leadership
- Decision Making
- Financial Statement Review
- Management Team Building
- Work Flow Planning
- Customer Relationship Management
- Project Management
- Vendor Selection
- Account Development and Networking
- Site Safety Coordinator
- Closing Tactics and Contract Negotiations
- Customer Relations Specialist
- Project Scope
- Interrogation Expert
- Interviewing Witnesses
- Debriefing Informants
- Defensive Tactics Training
- Court Testimony
- Testifying Skills
- Conducting Computer Checks
- Locating Individuals
- Undercover Investigations
- Contract Negotiations and Administration
- Workflow Management
- Special Events Planning
- Business Growth
- Cost Estimating
- Event Calendar Management
- Service Coordination
- Problem Anticipation and Resolution
- Background investigations
- Effective writing skills
- Effective communication skills
- Case management
- Background checks
- Excellent interviewing capability
- Report writing
- Investigative research
Timeline
Background Investigator
Maryland State Department of Corrections
08.2023 - Current
Director of Operations
Maximum Protective Services
11.2021 - 06.2022
Project Manager
Allied Universal Security Services
11.2020 - 10.2021
Police Detective
Baltimore City Police Department
05.1992 - 10.2019
High School Diploma -
Woodlawn High School Center For Pre-Eng. Res.
Some College (No Degree) - Criminal Justice
Coppin State University
Arson School
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