Karen Massengale
Cincinnati,OH
Summary
I am an organized and dependable candidate excelling in providing exceptional customer service while maintaining meticulous attention to detail.
Overview
50
50
years of professional experience
Work History
Admissions Specialist
Northern Kentucky University
11.2005 - 10.2025
- Collaborated with academic departments to optimize program offerings based on enrollment patterns.
- Analyzed applicant data to identify trends, informing strategic decisions on recruitment initiatives.
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Provided exceptional customer service by promptly addressing applicant inquiries and concerns via phone, email, or in-person visits.
- Completed admissions duties with timeliness and accuracy.
- Communicated with students to explain application process and answer questions.
- Contributed to increased enrollment numbers through proactive outreach, attending recruitment events, and maintaining relationships with prospective students.
- Maintained accurate records of all applicant data in the admissions database, ensuring a seamless evaluation process for the admissions team.
- Collaborated with financial aid staff to guide accepted students through funding options and scholarship opportunities.
- Reviewed and verified data on all submitted documentation
- Answered phones, called prospects and handled initial email contacts for applicants to [Type] program.
- Provided clerical support to academic administration officials and admissions team.
- Participated in ongoing training sessions and professional development workshops, staying current on trends within higher education admissions.
- Managed admissions processes for incoming students, promptly collecting and processing necessary documents.
- Handled inquiries from prospective students to provide detailed information regarding admissions process.
- Educated students on college admissions process and scholarship requirements.
- Collaborated with parents, school faculty and social workers to address problems and grow student success.
Project Assistant
Federated Department Stores, Inc.
09.1975 - 09.1980
- Conducted research to support strategic decision-making, contributing to informed project planning and execution.
- Identified areas for process improvement, leading initiatives that enhanced overall project delivery timelines.
- Completed multiple tasks simultaneously to optimize project completion.
- Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
- Worked with senior leadership to complete complex projects on time and under-budget.
- Contributed to successful project outcomes by providing comprehensive administrative support to the team.
- Assisted project managers in achieving timely completion of projects through diligent monitoring and tracking of deadlines.
- Provided assistance with preparation of project-related reports, manuscripts and presentations
- Supported project delivery on time by assisting in development of project timelines and milestones.
- Assisted in budget tracking to manage project costs effectively, preventing overruns.
Sales Clerk
John Shillito Company
06.1975 - 09.1975
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions efficiently, ensuring accuracy and timely service.
- Maintained organized merchandise displays to promote seasonal sales and promotions.
- Managed inventory levels, performing stock checks and replenishment tasks regularly.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Opened and closed store by balancing cash registers and receipts.
- Provided excellent customer service, consistently exceeding expectations for attentiveness and problem resolution.
Education
No Degree - Pharmacy
University of Cincinnati
Cincinnati, OHNo Degree - Accounting
Cincinnati State University
Cincinnati, OHSkills
- Tactfulness
- Administrative support
- Data verification
- Client relations
- Computer literacy
- Attention to detail
- Reliability
- Active listening
- Professionalism
Languages
English
Full Professional
Timeline
Admissions Specialist
Northern Kentucky University
11.2005 - 10.2025
Project Assistant
Federated Department Stores, Inc.
09.1975 - 09.1980
Sales Clerk
John Shillito Company
06.1975 - 09.1975
No Degree - Pharmacy
University of Cincinnati
No Degree - Accounting
Cincinnati State University