Karen Melgar
Las Vegas ,Nv
Summary
Dynamic merchandising professional with a proven track record at JCPenney, excelling in inventory management and visual merchandising. Adept at enhancing customer engagement through innovative product displays and effective team collaboration. Strong analytical skills drive sales growth, while exceptional communication fosters positive customer relationships. Committed to operational excellence and continuous improvement.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness, and household activities.
Overview
18
18
years of professional experience
Work History
Merchandising Assistant
JCPenney
Las Vegas
09.2021 - 01.2026
- Assisted in inventory management, ensuring optimal stock levels for merchandising displays.
- Collaborated with cross-functional teams to streamline product placement strategies.
- Supported execution of promotional campaigns by coordinating visual merchandising efforts.
- Provided feedback on customer preferences to influence future merchandising strategies.
- Trained new team members on merchandising standards and operational procedures.
- Increased sales by creating visually appealing merchandise displays and product arrangements.
- Coordinated promotional events, contributing to increased overall store sales and customer engagement.
- Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used pallet jacks to move and position merchandise.
- Operated cardboard balers, forklifts, and trash compactors safely.
- Organized backroom storage areas for better access to inventory during restocking processes.
- Optimized sales floor layout for improved customer flow and increased accessibility to products.
- Managed markdowns efficiently, clearing out old inventory while preserving profit margins through strategic pricing strategies.
- Produced weekly, monthly, quarterly, and yearly sales reports for senior management.
- Conducted regular audits of merchandise presentation, ensuring consistency across the store environment.
- Built, edited and maintained assortment sheets.
- Assisted in training new hires in store policies and procedures related to merchandising duties.
- Assisted store management with inventory control, ensuring accurate stock levels for effective replenishment.
- Supported visual merchandising team with window displays and in-store signage, capturing customer attention and interest.
- Maintained a clean and organized sales floor, contributing to an inviting store atmosphere that encouraged customers to browse and make purchases.
- Contributed ideas during weekly merchandising meetings for potential improvements or creative solutions to challenges faced within the department.
- Monitored competitor activities regarding product offerings, pricing strategies, and display techniques as part of ongoing market research efforts.
Shopper
Whole Food Market
Las Vegas
09.2021 - 12.2021
- Conducted thorough product selection to meet customer preferences and dietary needs.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Maintained organized inventory displays, ensuring product availability and freshness.
- Collaborated with team members to streamline shopping processes and enhance efficiency.
- Implemented best practices for maintaining cleanliness and safety standards in store areas.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Operations Assistant
JCPenney
Las Vegas
07.2021 - 09.2021
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Conducted quality assurance checks on merchandise to maintain high standards of customer satisfaction.
- Supported team members in training initiatives, fostering a collaborative work environment.
- Managed scheduling and resource allocation to optimize staff performance during peak hours.
- Collaborated with cross-functional teams to resolve operational issues swiftly and effectively.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Collaborated with other departments to foster smooth operation of daily processes.
- Prepared and delivered operational performance reports to inform management.
- Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
General Manager
Togos and Baskin Robbins
Los Angeles, CA
09.2018 - 04.2020
- Oversaw daily operations, ensuring compliance with company standards and policies.
- Developed and implemented strategic plans to enhance customer satisfaction and operational efficiency.
- Trained and mentored staff, fostering a collaborative team environment focused on performance excellence.
- Managed inventory levels, optimizing supply chain processes to reduce waste and costs.
- Established strong relationships with vendors, negotiating contracts for favorable terms and pricing.
- Led initiatives to improve food safety protocols, enhancing overall product quality and customer trust.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Managed purchasing, sales, marketing and customer account operations efficiently.
General Manager
Togo's Sandwiches
Los Angeles, CA
04.2012 - 09.2018
- Oversaw daily operations, ensuring high standards of food quality and customer service.
- Developed and implemented training programs to enhance staff performance and operational efficiency.
- Managed inventory control processes, optimizing supply chain and reducing waste.
- Analyzed sales data to identify trends and drive promotional strategies for increased revenue.
- Implemented marketing initiatives that increased brand visibility and customer engagement in the community.
- Monitored compliance with health regulations, maintaining safety standards across all operations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
Caregiver
Soar With Your Own Wings
Los Angeles, CA
06.2008 - 09.2010
- Provided compassionate support to individuals with varying needs, enhancing daily living experiences.
- Assisted clients with personal care tasks, ensuring dignity and respect in all interactions.
- Developed tailored activity plans to promote physical and mental well-being among clients.
- Monitored client health and reported changes to healthcare professionals for timely interventions.
- Implemented safety protocols that minimized risks and ensured compliance with health regulations.
- Evaluated client progress regularly, adjusting care plans to meet evolving needs effectively.
- Coordinated communication between families and healthcare providers to enhance client support systems.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Education
High School Diploma -
Washington Preparatory
Los Angeles, CA06.2011
Skills
- Microsoft office
- Maintaining stock levels
- Customer relationship
- Product presentation
- Merchandise planning
- Brand awareness
- Patient care
- Daily living assistance
- Multitasking and organization
- Personal hygiene assistance
- Basic housekeeping
- Emotional support
- Strong ethics
- Meal preparation
- Verbal and written communication skills
- First aid and safety
- Direct patient care
- Behavioral management
- Medication management
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Inventory control
- Goal setting
- Employee scheduling
- Verbal and written communication
- Administrative skills
- Sales analysis
- Recovering merchandise
- Case stocking
- Store layouts
- Stock control
- Setting up displays
- Pricing and shelf labeling
- Stock rotation
- Product inventory counts
- Stock replenishment
- Visual merchandising
- Store maintenance
- Markdown procedures
- Retail sales professional
- Team collaboration
- Customer service excellence
- Money handling
- Cash register operation
- Order taking
- Cash register systems
Languages
Spanish
Native or Bilingual
Timeline
Merchandising Assistant
JCPenney
09.2021 - 01.2026
Shopper
Whole Food Market
09.2021 - 12.2021
Operations Assistant
JCPenney
07.2021 - 09.2021
General Manager
Togos and Baskin Robbins
09.2018 - 04.2020
General Manager
Togo's Sandwiches
04.2012 - 09.2018
Caregiver
Soar With Your Own Wings
06.2008 - 09.2010
High School Diploma -
Washington Preparatory