Karen Mendez
Chattanooga,TN
Summary
-Reliable Bartender/ Bar Manager with independent approach to handling high-volume customer loads. Well-versed in assisting wait staff with drinks and food orders. Excellent relationship-builder and multitasker always ready to support team needs. Driven leader with strong problem-solving and customer service skills.
-Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
-Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Restaurant Bar Manager
Community Pie
09.2023 - Current
- Maintained comprehensive knowledge of current industry trends to stay ahead of competition and offer exceptional experience for guests.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Improved customer service rankings by resolving issues quickly and accurately.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Consulted with managers to organize special events and promotions.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced inventory costs 5% by evaluating and streamlining vendor selection process.
Manager
Community Pie
03.2023 - 09.2023
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Managed and motivated employees to be productive and engaged in work.
- Managed and organized parties of 30 or more within our restaurant.
- Worked busy holidays that doubled our projected sales.
Server
Community Pie
12.2017 - 03.2023
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Checked guests' identification before serving alcoholic beverages.
- Processed orders and sent to kitchen employees for preparation.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering collaborative work environment that enhanced overall productivity levels.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales significantly by upselling higher-end products to customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported needs of 10- person wait staff who attended to specific needs of countless customers daily for a restaurant with social relevancy and intentionality.
Education
High School Diploma -
East Ride High School
Chattanooga, TN05.2019
Skills
- Dining room management
- Vendor Relationship Management
- Regulatory Compliance
- Staff Supervision
- Supply Ordering
- Menu Pricing and Writing
- Anticipating Problems
- Expense Tracking
- Problem-Solving
- Health codes compliance
- Sales Promotion
- Budget Development
- Calm and Pleasant Demeanor
- Scheduling Staff
- Team Leadership
- Training and mentoring
- Customer Service
- Sales and Marketing
- Supply Ordering and Management
- Recruitment and hiring
- Wine and liquor knowledge
- Labor cost control
- Quality Control
- Employee Supervision
- Employee Scheduling
- Front of House Management
- Critical Thinking
- Money Handling
- Cost Control
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Restaurant Bar Manager
Community Pie
09.2023 - Current
Manager
Community Pie
03.2023 - 09.2023
Server
Community Pie
12.2017 - 03.2023
High School Diploma -
East Ride High School
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