Karen Mendoza
Chicago,IL
Summary
Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning and performance management.
Overview
8
8
years of professional experience
Work History
Restaurant Area Manager of Operations
Sbarro's Pizza
10.2021 - Current
- Streamlined operations by implementing efficient management strategies and organizational systems.
- Reduced operational costs with thorough budget analysis and strategic resource allocation.
- Improved employee productivity through effective training programs and performance evaluations.
- Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
- Implemented safety protocols to maintain a secure work environment for employees and customers.
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
- Collaborated with upper management on strategic planning initiatives, aligning departmental objectives with overall company goals.
Restaurant Team Leader
Lou Malnatis Pizzeria
11.2019 - 10.2021
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with customers through positive attitude and attentive response.
- Streamlined operations for increased efficiency by implementing new scheduling and inventory management systems.
Restaurant Team Member
Bacci Pizzeria
01.2016 - 10.2019
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in increased efficiency and satisfied customers.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
Education
High School Diploma -
Benito Juarez Community Academy
1450 W Cermak Rd, Chicago, IL 6060807.2019
Skills
- Workforce Planning
- Logistics Management
- Operational Efficiency
- Inventory Monitoring
- Budget knowledge
- Maintenance Scheduling
- Staff Supervision
- Data Management
- Sales Tracking
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Restaurant Area Manager of Operations
Sbarro's Pizza
10.2021 - Current
Restaurant Team Leader
Lou Malnatis Pizzeria
11.2019 - 10.2021
Restaurant Team Member
Bacci Pizzeria
01.2016 - 10.2019
High School Diploma -
Benito Juarez Community Academy
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