Karen Mercado
Chicago,IL
Summary
Experienced in Customer service /Retail key holder & Inside sales with over 10 years of experience . Excellent at resolving problems, & improving customer satisfaction. Enthusiastic & eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow within the company. Recognized for performance excellence and contributions . Strengths in customer relations , inside sales, problem solving, customer service, marketing, networking .
Overview
13
13
years of professional experience
Work History
Retail Sales Associate /Retail Stock Associate
-
07.2022 - Current
- Delivered exceptional customer service, enhancing overall shopping experience for diverse clientele.
- Managed inventory levels through effective stock organization and replenishment strategies.
- Trained new sales associates on product knowledge and company policies to ensure consistency.
- Implemented merchandising displays that increased product visibility and attracted customer interest.
- Collaborated with team members to achieve sales targets through strategic promotions and upselling techniques.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Greeted customers and provided outstanding customer service.
Retail Sales Associate
Talbots
03.2022 - 07.2022
- Delivered exceptional customer service, enhancing shopping experience and fostering loyalty.
- Implemented visual merchandising standards to create appealing product displays that drove sales.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Managed efficient cash register operations.
Call Center Representative
Dial America
10.2019 - 10.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Investigated and resolved customer inquiries and complaints quickly.
- Promptly responded to inquiries and requests from prospective customers.
Human Resources Assistant/ Seasonal
FTD Companies Inc
03.2019 - 05.2019
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
- Updated and maintained employee attendance records.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Set up orientations and initial training for new employees.
- Checked references for potential candidates.
Office Manager
SP Studio
11.2016 - 02.2019
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Customer Service Center Supervisor
UPS Customer Center
04.2013 - 11.2016
- Maintained Drivers payroll.
- Organized and balanced multiple priorities within fast-paced environment.
- Enhanced customer satisfaction by implementing efficient call center processes and streamlining workflow.
- Enhanced customer satisfaction ratings by resolving technical, on-site and account issues efficiently.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Associate of Business Administration - Business
Moraine Valley Community College
Palos Hills, ILAssociate of Arts - Radio And Television Broadcasting
Illinois Center For Broadcasting
Lombard, IL10.2012
Associate of Arts - Photography
Ilinois Institute of Art
Schaumburg, IL06.2010
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
Timeline
Retail Sales Associate /Retail Stock Associate
-
07.2022 - Current
Retail Sales Associate
Talbots
03.2022 - 07.2022
Call Center Representative
Dial America
10.2019 - 10.2021
Human Resources Assistant/ Seasonal
FTD Companies Inc
03.2019 - 05.2019
Office Manager
SP Studio
11.2016 - 02.2019
Customer Service Center Supervisor
UPS Customer Center
04.2013 - 11.2016
Associate of Arts - Radio And Television Broadcasting
Illinois Center For Broadcasting
Associate of Arts - Photography
Ilinois Institute of Art
Associate of Business Administration - Business
Moraine Valley Community College