Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Karen Mercado Melgar

Summary

Proven professional with a track record of enhancing customer loyalty at Iavarone Brothers, adept in cash handling and management, and delivering service excellence. Demonstrated dependability and strong communication skills, significantly improving POS system transitions. Excelled in fostering customer relationships, ensuring repeat business through exceptional service and empathy.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Cashier

Iavarone Brothers
09.2024 - 12.2024
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Enhanced customer loyalty by participating in rewards program enrollment.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Sales Associate

Sweet Surrender Bake House
05.2024 - 09.2024
  • Developed and maintained specific knowledge of donuts, cakes, muffins, pies, cookies and other bakery items to communicate with and assist customers in selection of product.
  • Retrieved and organized bakery product loads, processed merchandise properly and rotated products according to prescribed standards to encourage freshness.
  • Operated cash register, quickly and accurately handled cash and card transactions and packaged orders neatly and correctly.
  • Offered every customer exceptional service and learned regular customers' preferences.
  • Discussed cake design options, available flavors and specific event needs.
  • Trained new associates on proper bakery department procedures, ensuring consistent quality across all personnel.

Sales Associate

Rumi Life
10.2023 - 01.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Assisted with stock takes and cycle counts to promote accurate inventory processes.
  • Ensured warehouse inventory accuracy by conducting regular stock takes and updating database accordingly.

Education

CCMA -

Access Careers
Hempstead, NY
06-2025

High School Diploma -

Uniondale High School
Uniondale, NY
06-2024

Skills

  • Service Excellence
  • Customer assistance
  • Dependable Professionalism
  • Patience and empathy
  • Cash handling and management
  • Reliability and punctuality
  • Written and verbal communication

Accomplishments

  • Trained and mentored [5] employees.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

  • Basic Life Support (BLS) Certification - American Heart Association.
  • [New york state] Driver's License
  • OSHA Certified
  • Active Shooter Response

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Cashier

Iavarone Brothers
09.2024 - 12.2024

Sales Associate

Sweet Surrender Bake House
05.2024 - 09.2024

Sales Associate

Rumi Life
10.2023 - 01.2024

CCMA -

Access Careers

High School Diploma -

Uniondale High School

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Karen Mercado Melgar