CDK
Karen Mertz
Orefield,PA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
48
48
years of professional experience
1
1
Certification
Work History
Hair Stylist
Looking Ahead Too
06.1977 - Current
- Processed payments, entering sales in register for prompt customer service.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Mixed pigments and used proper techniques to achieve desired color.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Counted and documented opening and closing cash amounts daily.
- Answered phone calls and emails to schedule client appointments.
Receptionist
Kelly Buick GMC
07.2021 - 01.2025
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Helped office staff prepare reports.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Scheduled appointments for clients needing service.
Substitute Teacher
Allentown School District
09.1997 - 06.2024
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Supervised lunchroom and recess activities.
- Developed lesson plans to align with grade-level standards and objectives.
- Followed lesson plans designed by absent teachers.
Education
Bachelor of Science - Elementary Education
Kutztown University of Pennsylvania
Kutztown, PA05-1989
Associate in Liberal Arts -
Lehigh Carbon Community College
Schnecksville, PA05-1989
High School Diploma -
William Allen High School
Allentown, PA06-1977
Skills
- Appointment coordination
- Administrative support
- Service-oriented mindset
- Phone etiquette
- Data inputting
- Organization skills
Software
XTime
Certification
- Educational Leadership Certification or Endorsement - Pennsylvania Department of Education.
Timeline
Receptionist
Kelly Buick GMC
07.2021 - 01.2025
Substitute Teacher
Allentown School District
09.1997 - 06.2024
Hair Stylist
Looking Ahead Too
06.1977 - Current
Bachelor of Science - Elementary Education
Kutztown University of Pennsylvania
Associate in Liberal Arts -
Lehigh Carbon Community College
High School Diploma -
William Allen High School
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