Karen Metell
North Falmouth,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
President /Board of Trustees Member
Beachwood Condo Association
North Falmouth, MA
09.2021 - Current
- Organized and facilitated board meetings, strategic planning sessions, and annual conferences.
- Developed policies, procedures, and short-term and long-term goals for the organization.
- Provided leadership and guidance on budgeting decisions to maximize resources available.
- Ensured compliance with all applicable laws related to nonprofit organizations.
- Maintained effective communication channels with all stakeholders involved in the organization's activities.
- Implemented strategic offerings to enhance company's suite of products and services.
Career Dispatcher / EMT
Wareham Fire Department
Wareham, MA
06.2017 - 02.2024
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Provided pre-arrival instructions to callers in life threatening situations.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
- Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
- Coordinated activities between multiple agencies during emergency situations.
- Monitored alarms, surveillance systems, cameras, and other security devices for potential threats or suspicious activity.
Communications Officer (911 Dispatcher)
Falmouth Fire Rescue Department
Falmouth, MA
06.1998 - 06.2017
- Utilized mapping systems to provide assistance in locating addresses or other information requested by officers on the street.
- Maintained records of all calls received including time of call, type of incident reported, location of incident.
- Managed multiple phone lines while ensuring that all incoming calls were answered promptly and professionally.
- Notified proper authorities in response to hazardous material spills or other environmental emergencies.
- Monitored radio communications between field units and dispatchers.
- Entered data into computer aided dispatch system for police, fire and ambulance services.
- Provided pre-arrival instructions to callers in life threatening situations such as CPR, childbirth, choking.
- Answered incoming emergency and non-emergency calls from the public, assessed callers' needs, and dispatched appropriate personnel.
Education
EMT License - EMT
National EMS Institute
Carver, MA03-2019
Associate of Science - Criminal Justice
Cape Cod Community College
West Barnstable, MA06-1989
Some College (No Degree) - Criminology
Roger Williams University
Bristol, RISome College (No Degree) - Fire Science
Columbia Southern University
Orange Beach, ALSkills
- Stress Tolerance
- Geographical knowledge
- Incident documentation
- Emergency Management
- Information Gathering
- Active Listening
- Map reading abilities
- Emergency Medical Instruction
- EMS Dispatch
- Emergency Assessment
- Critical Thinking
- Information Gathering and Relay
- Crisis Management
- Decision-Making
- Computer-based dispatch systems
- Computer Skills
- Call Management
- Database Queries
- Basic life support knowledge
- Works Well Under Pressure
- Problem-Solving
- Data Entry
- Information documentation
- System Maintenance
- Teamwork and Collaboration
- Verbatim Transcription
Affiliations
- Golf
- Gardening
- Book club
Certification
- EMT March 2019
- EMD (Emergency Medical Dispatch) 1994 -present, re-certify every 2 yrs
- Fire Prevention Officer Credential Basic May 2018
- Communications Training Officer March 2008
- Communications Center Supervisor April 2005
- Critical Incident Stress Management November 2001
Timeline
President /Board of Trustees Member
Beachwood Condo Association
09.2021 - Current
Career Dispatcher / EMT
Wareham Fire Department
06.2017 - 02.2024
Communications Officer (911 Dispatcher)
Falmouth Fire Rescue Department
06.1998 - 06.2017
EMT License - EMT
National EMS Institute
Associate of Science - Criminal Justice
Cape Cod Community College
Some College (No Degree) - Criminology
Roger Williams University
Some College (No Degree) - Fire Science
Columbia Southern University
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