Taylor McCrea
Puyallup,WA
Summary
Emergency services professional prepared to excel in high-stress environments with focus on accurate and timely communication. Proven history of effective teamwork and achieving results under pressure. Reliable and adaptable, consistently demonstrating strong crisis management and decision-making abilities valued in emergency response settings.
Overview
14
14
years of professional experience
Work History
Board Member Secretary
Longshore Performing Arts
01.2026 - Current
- Led board meetings to establish strategic direction and governance policies.
- Collaborated with stakeholders to enhance organizational effectiveness and stakeholder engagement.
- Advocated for diversity and inclusion initiatives, promoting a culture of equity within the organization.
- Evaluated program effectiveness, driving continuous improvement initiatives across various departments.
- Facilitated partnerships with community organizations to expand outreach and resource availability.
- Fostered collaboration among board members, promoting open communication and shared decision making.
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
- Drove strategic planning efforts to align with company vision and long-term objectives.
- Optimized resource allocation with development of detailed annual budget.
- Fostered culture of innovation by initiating series of workshops for cross-functional teams.
911 Calltaker
South Sound 911
Tacoma, WA
02.2023 - Current
- Received and processed emergency calls, ensuring accurate information capture for dispatch.
- Coordinated with law enforcement and emergency services to provide timely responses.
- Utilized computer-aided dispatch systems to track incidents and allocate resources effectively.
- Maintained detailed incident logs to support investigations and reporting requirements.
Account Assistant
Propel Insurance Agency, Llc
Tacoma, WA
04.2020 - 01.2023
- Maintaining the licenses of about 450 employees.
- Renewing licenses, acquiring new licenses, filing the licenses in our system and changing the contact information as necessary (about 5,000 licenses for the entire company).
- Detail oriented work to abide by state laws.
- Granting online access for our employees (about 300 carriers with different websites).
- Filing Surplus Line policies with the state of Washington, making sure that the information is correct so we are not fined for incorrect filings.
- Processing new employees to get them affiliated with the company.
- Managed client accounts, ensuring compliance with insurance regulations and company policies.
- Developed tailored insurance solutions to meet diverse client needs and enhance satisfaction.
- Collaborated with underwriters to assess risk factors and determine appropriate coverage options.
- Educated clients on policy details, claims processes, and renewal procedures to improve understanding.
- Led training sessions for new team members on operational best practices and software tools.
- Analyzed client feedback to identify areas for service improvement and streamline account management processes.
- Established strong relationships with clients, fostering trust and long-term loyalty through proactive communication.
- Coordinated cross-functional teams to implement strategic initiatives that enhanced overall service delivery efficiency.
- Implemented cross-selling strategies to increase sales opportunities within existing client base, resulting in higher retention rates.
- Delivered exceptional customer service, resolving issues promptly and maintaining long-term client relationships.
- Maintained up-to-date knowledge of industry trends, enabling proactive adaptation to changing market conditions.
- Managed a portfolio of high-value accounts, ensuring timely premium collection and policy renewals.
- Spearheaded initiatives aimed at enhancing customer loyalty through targeted marketing efforts and dedicated relationship management.
- Collaborated with sales teams to develop targeted strategies for expanding client base and increasing revenue.
- Reduced claims processing time by implementing standardized procedures and improving communication between departments.
- Developed comprehensive training materials for new hires, fostering a smooth onboarding experience and reducing employee turnover.
Receptionist
Propel Insurance Agency, llc
11.2019 - 04.2020
- Directing phone calls to the correct person.
- Greet visitors in a friendly manor, offering them a beverage and making them feel welcome.
- Scheduling meetings.
- Setting up conference rooms for meetings, proficient in Zoom and Ring Central.
- Assisting in additional tasks as needed.
Teacher
VIPKID
10.2019 - 03.2020
- Developed engaging lesson plans tailored to diverse learning styles and age groups.
- Facilitated interactive online classes, fostering student participation and collaboration.
- Implemented assessments to evaluate student progress and adjust instructional strategies.
- Analyzed student performance data to identify areas for curriculum improvement and targeted support.
- Established strong relationships with students and parents, promoting open communication and feedback.
Obee Credit Union
04.2019 - 11.2019
- I would go into different elementary schools and teach financial literacy to children.
Assistant Stage Manager
SRO Productions
07.2019 - 09.2019
- I assisted with the background functions with a local production of Mama Mia.
- Taking Attendance.
- Create the running order for the cast.
- Running the backstage during production, making sure that items went on when and where they needed to and keeping the cast in line.
- Gathering props.
- Taking notes on stage directions and choreography.
Medical receptionist
Yelm Family Medicine
Yelm, WA
03.2017 - 04.2019
- Managed patient scheduling and appointment confirmations to optimize office efficiency.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Processed insurance claims and verified patient eligibility for streamlined billing operations.
- Maintained accurate patient records in electronic health record (EHR) systems for compliance and accessibility.
- Trained new staff on front desk procedures, improving onboarding efficiency and team performance.
- Implemented workflow improvements that reduced patient wait times and increased satisfaction scores.
- Oversaw inventory management of medical supplies to ensure availability and cost-effectiveness.
- Led initiatives to enhance patient engagement through effective communication strategies and follow-up procedures.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Developed and executed social media strategies to enhance brand awareness and engagement.
- Analyzed social media metrics to refine content strategies and improve audience targeting.
- Led cross-functional teams in creating integrated marketing campaigns across multiple platforms.
Young Life
Yelm, WA
11.2016 - 06.2018
- Organizing events for middle school children.
- Mentoring students in regards to their personal lives.
- Encouraging children.
- Going to schools to meet with children.
Nanny, Hatch
Ashleigh
08.2016 - 12.2016
- Instruct children in safe behavior, such as seeking adult assistance when crossing the street and avoiding contact or play with unsafe objects.
- Model appropriate social behaviors and encourage concern for others to cultivate development of interpersonal relationships and communication skills.
- Observe children's behavior for irregularities, take temperature, transport children to doctor, or administer medications, as directed, to maintain children's health.
- Organize and conduct age-appropriate recreational activities, such as games, arts and crafts, sports, walks, and play dates.
- Keep records of play, meal schedules, and bill payment.
- Remove hazards and develop appropriate boundaries and rules to create a safe environment for children.
- Teach and perform age-appropriate activities, such as lap play, reading, and arts and crafts to encourage intellectual development of children.
- Perform housekeeping and cleaning duties related to children's care.
Barista
Starbucks
Yelm, WA
05.2012 - 10.2016
- Developed and delivered training programs for new baristas, enhancing product knowledge and customer service skills.
- Oversaw daily operations, ensuring adherence to quality standards and operational procedures.
- Mentored staff on espresso extraction techniques and beverage preparation methods to improve consistency.
- Implemented process improvements that increased efficiency in beverage preparation and order fulfillment.
- Conducted regular performance evaluations, providing constructive feedback to enhance team productivity.
- Monitored inventory levels and coordinated supply orders to maintain optimal stock for daily operations.
- Facilitated workshops focused on advanced brewing techniques, fostering a culture of continuous learning among baristas.
- Collaborated with management to design seasonal menu offerings based on customer preferences and trends.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Prepared and served a variety of coffee beverages while maintaining quality standards.
- Maintained cleanliness and organization of workstations, contributing to efficient operations.
- Prepared high-quality espresso beverages, ensuring consistency and adherence to standard recipes.
- Provided exceptional customer service, enhancing customer satisfaction and loyalty.
- Trained new baristas on equipment usage and beverage preparation techniques.
- Streamlined inventory management processes, reducing waste and ensuring product availability.
- Developed seasonal drink menus based on customer preferences and market trends.
- Monitored daily sales reports to identify opportunities for upselling and increasing revenue.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Education
Associates - Arts
South Puget Sound Community College
Olympia, WA06.2014
High School Diploma - undefined
Bachelor of Arts - History
Western Washington University
Bellingham, WA06.2016
Master of Arts - History With An Emphasis in Education
Grand Canyon University
Phoenix, AZ08.2019
Skills
- Patience and tolerance
- Teamwork orientation
- Public safety awareness
- Information gathering
- Memory retention
- Typing speed
- Emergency protocols
- Call prioritization
- Law enforcement procedures
- Stress tolerance
- Emergency management
- Disaster response
- Teamwork
- Listening skills
- Problem-solving abilities
- Multitasking
References
Ashleigh Hatch- Former Employer
Phone: 850-459-1634
Irena Vaughn- Coworker
Phone: 253-677-0054
Hannah Longshore- Co-Board Member
Phone: 360-865-1688
Michelle Burnside- Coworker
Phone: 253-533-3374
Timeline
Board Member Secretary
Longshore Performing Arts
01.2026 - Current
911 Calltaker
South Sound 911
02.2023 - Current
Account Assistant
Propel Insurance Agency, Llc
04.2020 - 01.2023
Receptionist
Propel Insurance Agency, llc
11.2019 - 04.2020
Teacher
VIPKID
10.2019 - 03.2020
Assistant Stage Manager
SRO Productions
07.2019 - 09.2019
Obee Credit Union
04.2019 - 11.2019
Medical receptionist
Yelm Family Medicine
03.2017 - 04.2019
Young Life
11.2016 - 06.2018
Nanny, Hatch
08.2016 - 12.2016
Barista
Starbucks
05.2012 - 10.2016
High School Diploma - undefined
Bachelor of Arts - History
Western Washington University
Master of Arts - History With An Emphasis in Education
Grand Canyon University
Associates - Arts
South Puget Sound Community College