Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Barista

Karen Meza

Plano,TX

Summary

Experienced Customer Service Specialist with a strong background at Experian Credit Bureau, specializing in client relations and problem resolution. Bilingual in English and Spanish, skilled in educating customers on financial literacy and handling high call volumes efficiently. Expertise in CRM software enhances service delivery and fosters trust through effective communication and empathy.

Overview

4
4
years of professional experience
2
2
Certification

Work History

Customer Service Specialist

Experian Credit Bureau
10.2024 - 09.2025
  • Provided exceptional customer support through various channels, ensuring timely resolutions to inquiries.
  • Assisted clients in understanding credit reports and improving their financial literacy.
  • Collaborated with team members to streamline processes for efficient service delivery.
  • Educated customers on Experian's services, enhancing product knowledge and usage.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
  • Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
  • Tracked customer interactions using CRM software, helping the team identify trends and areas of improvement in service delivery.
  • Technical: FICO Scoring Models, Credit Bureau Operations, Data Analysis, CRM Software. Credit Report Analysis (Experian, TransUnion, Equifax), Fraud Investigation, Case Management Software, Membership billing and refunds.
  • Soft Skills: Customer Service, De-escalation, Financial Literacy Education, Problem-Solving, Team Collaboration. Client Communication, Empathy, Problem-Solving, Attention to Detail, Inter-departmental Collaboration.

Fulfillment Associate

Target
11.2023 - 01.2025


  • Handled customer orders accurately, ensuring timely fulfillment and delivery.
  • Operated warehouse equipment to fulfill customer orders accurately and efficiently.
  • Maintained organized inventory systems to streamline product retrieval processes.
  • Implemented safety protocols to minimize workplace hazards and ensure compliance.
  • Assisted in training new associates on operational procedures and safety measures.
  • Resolved customer inquiries regarding order status, enhancing overall service satisfaction.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
  • Collaborated with team members to optimize workflows and improve overall operational performance.
  • Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.

Seasonal Backroom Associate

Marshalls Department Store
11.2023 - 12.2023
  • Organized and maintained backroom inventory for efficient access and stock management.
  • Assisted in unloading and processing shipments to ensure timely availability of merchandise.
  • Collaborated with team members to optimize space utilization and streamline storage processes.
  • Conducted regular inventory checks to identify discrepancies and support accurate stock levels.
  • Implemented safety protocols to maintain a secure working environment for all associates.
  • Coordinated with sales floor staff to facilitate restocking efforts and enhance customer service experience.
  • Assisted with merchandise stocking and replenishment in backroom and on sales floor.
  • Streamlined the receiving process for incoming shipments, ensuring accurate documentation and timely unloading of merchandise.
  • Reduced stock discrepancies by diligently conducting regular inventory audits and reporting findings to management.
  • Provided backup support to sales floor staff when necessary, offering a seamless shopping experience for customers.
  • Supported loss prevention efforts by adhering to strict security protocols during all backroom operations.

Restaurant Hostess

Twin Peaks
08.2023 - 11.2023
  • Greeted and seated guests promptly to ensure optimal dining experience.
  • Managed reservation system, coordinating table assignments for efficient service flow.
  • Assisted waitstaff with menu explanations, enhancing guest knowledge and satisfaction.
  • Monitored dining area for cleanliness and ambiance, addressing any issues proactively.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.

Barista

Starbucks
01.2022 - 08.2023
  • Prepared and served quality coffee beverages to customers, ensuring consistency in taste and presentation.
  • Maintained cleanliness and organization of work area, enhancing overall customer experience.
  • Assisted customers with menu selections, providing recommendations based on preferences and dietary needs.
  • Operated espresso machines and grinders efficiently, adhering to safety protocols during use.
  • Handled cash register transactions accurately, ensuring smooth payment processing for customers.
  • Collaborated with team members to maintain quick service during peak hours, optimizing workflow efficiency.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.

Education

GED -

Collin College - Technical Campus
Allen, TX

Skills

  • Customer service
  • Fluent in English & Spanish
  • Good communication skills
  • Customer relations
  • Call center experience
  • Office equipment proficiency
  • Software CRM system proficiency
  • Teamwork and collaboration
  • Organizational skills
  • Strong multitasking
  • Dependable and responsible

Certification

• TABC Certification

• Food Handler Certification

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Service Specialist

Experian Credit Bureau
10.2024 - 09.2025

Fulfillment Associate

Target
11.2023 - 01.2025

Seasonal Backroom Associate

Marshalls Department Store
11.2023 - 12.2023

Restaurant Hostess

Twin Peaks
08.2023 - 11.2023

Barista

Starbucks
01.2022 - 08.2023

GED -

Collin College - Technical Campus

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Karen Meza