Karen Miller
Executive Administrative Services Manager/HR/Benefits Specialist
Auburn Hills,MI
Summary
Resourceful and results-driven professional with expansive experience in C-level Executive support and project management, Human Resource administration and employee benefits coordination. Adept at comprehensive operational oversight, process improvement, and risk management. Process improvement and cost saving innovator. Superior event planning and strong investigative skills. I specialize in prioritization and execution of key projects to enhance organizational efficiency. Experienced in non-profit social services, consulting, and automotive supplier industries. Excellent collaboration and people skills.
Overview
22
22
years of professional experience
Work History
Human Resources Coordinator
C.I.E. Golde
Auburn Hills, Michigan
05.2022 - Current
- Develop policies, procedures, and onboarding materials for a startup automotive supplier.
- Manage and ensure compliance including disciplinary process and terminations
- Manage Leave of Absence and Short Term Disability claims, and Workman's Compensation reporting
- Investigate plant floor issues involving safety and employee conduct
- Responsible for seeking out and implementing employee perks and discount programs
- Coordinate onboarding processes for a multi-lingual company.
- Handle employee inquiries and complaints regarding policy and benefits issues.
- Support managers in addressing employee concerns, fostering positive workplace relationships.
- Assist with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Increased HR department efficiency by digitizing employee records and documentation.
- Manage payroll processing for a multi-shift company, ensuring accuracy and compliance with state and federal regulations.
Administrative Management Support Officer
Allied Human Services, Inc.
Bloomfield Hills, Michigan
11.2002 - 05.2022
- Provided administrative support to C.E.O. Board of Directors, and senior managers, enabling them to focus on strategic decision making.
- Coordinated and managed administrative services for 37 multi-state locations acting as communication hub.
- Created company-wide memos.
- Processed funding agency contracts with County and State Mental Health Agencies, Adult Foster Care license renewals, and RFPs.
- Comprehensively managed employee benefits administration.
- Processed life insurance claims.
- Executed role of Interim Human Resources Administrator with experience in OSHA reporting, Worker's Compensation reporting, and Leave of Absence processing.
- Scheduled and participated in orientation for new managers.
- Performed criminal and driving record background checks.
- Actively participated as member of core management group, creating and maintaining corporate policies, procedures, employee handbooks and company forms.
- Prepared and presented at management meetings.
- Managed fleet of 160 vehicles including processing vehicle accident claims.
- Negotiated and processed office contracts and purchases.
- Performed as Member of Risk Management Committee.
- Coordinated office moves.
- Completed liability insurance applications annually.
- Tracked and renewed annual corporate reports with several states.
- Handled confidential information with discretion, maintaining privacy standards within the organization.
- Reviewed and negotiated residential and commercial leases.
- Coordinated with cross-functional teams to ensure timely completion of projects and assignments.
- Contributed to cost-saving initiatives by identifying areas for improvement and recommending efficiency measures.
- Developed training materials for new employees to streamline their integration into the team.
- Resolved employee issues effectively through active listening, mediation skills, promoting a harmonious workplace environment.
- Implemented time-saving techniques that increased efficiency allowing more tasks accomplished within deadlines.
- Liaised with external partners, vendors, and stakeholders to ensure smooth collaboration on various projects.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Education
High School Diploma -
Rochester H.S.
Rochester, MISkills
Microsoft Office/Adobe Pro/Google Docs
Executive Support and Calendar Management
Office Administration and Process Improvement and Risk Management
Event Planning and Coordination
Confidential Correspondence and Communication
Travel and Expense Management
HR and Payroll Support
Comprehensive Employee Benefits Management
Contract and Vendor Negotiation
Strong Investigative Skills
Superior Follow Up /Project Management
Key Accomplishments
- Saved $4,000 annually after auditing and making changes to the company cell phone accounts.
- Researched and assisted with setting up a VOIP system that saved $30,000 annually.
- Developed successful driver's training curriculum that serves to enhance safety and minimize risk.
- Established a universal gas card system.
- Assisted with coordinating and set up for annual Leadership Event for 12 years.
Certifications and Training
ADP Workforce Now Benefits Certification
Microsoft Certification
E-Verify Certification
American Society of Employers Principles & Practices of Management I and II, Project Management, Customer Satisfaction, Win Win Communication Skills
Go Organizational System
Healthcare Affordability Act training
Experience with the Michigan Bridal Association, and catering experience.
Volunteerism
FEMA certified member of a Community Emergency Response Team
Auburn Hills Police Department (e.g training with Narcan, Stop the Bleed, Basic Medical/CPR, Active Shooter situations
Participation in community relations, and monitoring events such as National Night Out and local concerts
Haven
Grace Centers of Hope
Avondale Schools
Timeline
Human Resources Coordinator
C.I.E. Golde
05.2022 - Current
Administrative Management Support Officer
Allied Human Services, Inc.
11.2002 - 05.2022
High School Diploma -
Rochester H.S.
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