Karen Mina Vera

Host

Outback Steakhouse

02.2023 - 08.2023

Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Contributed to team success through effective communication and cooperation with coworkers and management.
Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
Answered customer questions about hours, seating, and menu information.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Accommodated special seating requests for guests to enhance satisfaction.
Relayed guest comments or suggestions to manager on duty for further action.
Used cash registers and credit card machines to cash out customers.
Completed daily side work and opening and closing duties without fail.
Rearranged tables and chairs for large parties and retrieved high chairs for children.
Provided patrons with estimated waiting times during peak service hours.
Opened and closed seating sections according to volume of guests.
Delivered pick-up and curbside orders to guests.
Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.