Hi, I’m
Karen M. Little
Work Preference
Summary
Highly vigilant and customer focused security professional with over 5 years experience in high-traffic environment. Expert in customer service, threat detection, and emergency response. Proven ability to remain calm and handle sensitive situations with professionalism.
Overview
25
years of professional experience
Work History
Transportation Security Administration
Homeland Security/Transportation Security Officer (FT)
03.2023 - 05.2025
Job overview
- Maintain focus and awareness while working in a stressful environment which includes various distractions, in order to make effective decisions in both crisis and routine situations.
- Engage in continuous development of critical thinking skills necessary to mitigate security threats by identifying, evaluating, and applying appropriate situational options and approaches.
- Conducted security screenings to ensure compliance with federal regulations.
- Collaborated with team members to enhance operational efficiency during high-traffic periods.
Prospect
Airport Supervisor
09.2022 - 01.2023
Job overview
- Coordinated emergency response efforts during critical incidents to minimize potential harm or damage to passengers, employees, or facilities.
- Managed crisis situations effectively, leading to minimal disruptions in airport operations.
- Supervised daily airport operations, ensuring compliance with safety and security regulations.
National Service Corp
Office Manager
02.2021 - 08.2022
Job overview
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Holy Angels
Dietary
12.2020 - 02.2021
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Carolina Lighting Systems
Office Manager
12.2016 - 12.2020
Job overview
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Hydac
Buyer
06.2014 - 12.2016
Job overview
- Established strong relationships with suppliers to enhance collaboration and trust.
- Maintained complete documentation and records of all purchasing activities.
- Coordinated with logistics-overseas relations to resolve any shipping delays or discrepancies while minimizing impact on operations.
US Army Reserve
Administrative Specialist
01.1994 - 01.2001
Education
Bunker Hill High School
High School
01.1994
Skills
- De-escalation techniques
- Integrity and honesty
- Policy implementation
- Customer service and assistance
- Skilled in utilizing Microsoft Office 365 tools
- Data access management
- Excel spreadsheet management
- Experienced in QuickBooks software
Accomplishments
Behavior based safety awareness
Illicit substance & General response
Risk management
Insider threat
Protecting personal information
Passenger support specialist
Cybersecurity for TSA system users
GenAI basic user awareness
Bloodborne Pathogens
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Homeland Security/Transportation Security Officer (FT)
Transportation Security Administration
03.2023 - 05.2025
Airport Supervisor
Prospect
09.2022 - 01.2023
Office Manager
National Service Corp
02.2021 - 08.2022
Dietary
Holy Angels
12.2020 - 02.2021
Office Manager
Carolina Lighting Systems
12.2016 - 12.2020
Buyer
Hydac
06.2014 - 12.2016
Administrative Specialist
US Army Reserve
01.1994 - 01.2001
Bunker Hill High School
High School