Karen M. Little
Huntersville,NC
Summary
Experienced with ensuring safety and security of transportation facilities and passengers. Utilizes advanced screening techniques and threat detection methods to maintain high security standards. Knowledge of regulatory compliance and emergency response procedures.
Overview
31
31
years of professional experience
Work History
Homeland Security/Transportation Security Officer (FT)
Transportation Security Administration
03.2023 - 05.2025
- Provide security and protection of air travelers, airports and aircraft in a courteous and professional manner.
- Conducts screening of passengers and items to ensure compliance with Transportation Security Administration regulations. Advanced skills in security equipment.
- Monitor passenger flow through screening checkpoints to ensure order and efficiency, and most importantly, passenger and officer safety.
- Maintain focus and awareness while working in a stressful environment which includes various distractions, in order to preserve the professional ability to identify & locate potentially life-threatening devices, and to make effective decisions in both crisis and routine situations.
- Mentor Experience: Assisting in the development of employee capabilities through coaching and mentoring. Providing excellent communication in order to promote screener development. Monitoring and documentation of individual’s performance.
- I engage in continuous development of critical thinking skills necessary to mitigate security threats by identifying, evaluating, and applying appropriate situational options and approaches.
- Teams, Committees:
- OJT Coach
- Passenger Support Specialist
- AFGE 0449 Union Steward
- Local Evaluation Team (LET/TACT)
- Safety Action Team (SAC)
- Honor Guard
- Decoy (provide support for reality-based training drills)
- Supervisor: David Hartsell (704) 916-2200
- Okay to contact this Supervisor: Yes
Airport Supervisor
Prospect
09.2022 - 01.2023
- Customer Relations
- Assistance in Pre Board & De Plane for the differently abled
- Oversee operations & employee accountability
- Improved customer satisfaction levels through regular training and performance evaluation of airport staff.
- Coordinated emergency response efforts during critical incidents to minimize potential harm or damage to passengers, employees, or facilities.
- Managed crisis situations effectively, leading to minimal disruptions in airport operations.
Office Manager
National Service Corp
02.2021 - 08.2022
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Dietary
Holy Angels
12.2020 - 02.2021
- Formulating bottles for G-tube feedings
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Manager
The Fat Parrots
12.2017 - 10.2020
- Customer Service/Sales
- Inventory Control
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Office Manager
Carolina Lighting Systems
12.2015 - 12.2017
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Manager
Tank Town Tavern
12.2016 - 05.2017
- Customer Service/Sales
- Inventory Control
Buyer
Hydac
06.2014 - 12.2016
- Enter Purchase Orders
- Account Payable & Receivable
- Warehouse & overseas shipping
Administrative Specialist
US Army Reserve
01.1994 - 01.2001
Education
High School -
Bunker Hill High School
01.1994
Skills
- De-escalation techniques
- Integrity and honesty
- Policy implementation
- Customer service and assistance
- Skilled in utilizing Microsoft Office 365 tools
- Data access management
- Excel spreadsheet management
- Experienced in QuickBooks software
Accomplishments
- Achieved X-ray certification by completing tests for accuracy and efficiency.
- Achieved Passenger Support Specialist certification through effectively helping with passengers that needed extra care during the screening process.
Timeline
Homeland Security/Transportation Security Officer (FT)
Transportation Security Administration
03.2023 - 05.2025
Airport Supervisor
Prospect
09.2022 - 01.2023
Office Manager
National Service Corp
02.2021 - 08.2022
Dietary
Holy Angels
12.2020 - 02.2021
Manager
The Fat Parrots
12.2017 - 10.2020
Manager
Tank Town Tavern
12.2016 - 05.2017
Office Manager
Carolina Lighting Systems
12.2015 - 12.2017
Buyer
Hydac
06.2014 - 12.2016
Administrative Specialist
US Army Reserve
01.1994 - 01.2001
High School -
Bunker Hill High School
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