Anne Mills
Indianapolis,Indiana
Summary
Proven Crisis Intervention Specialist and Transportation Security Officer with Beacon of Hope Crisis Center and the Transportation Security Administration, respectively. Excelled in enhancing passenger safety and providing emotional support, leveraging skills in de-escalation and problem-solving. Demonstrated adaptability and integrity, achieving significant improvements in security and support outcomes.
Overview
6
6
years of professional experience
Work History
Transportaion Security Officer
Homeland Security & Transportation Security Administration
03.2020 - 06.2024
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Assisted passengers with special needs or disabilities during the security screening process, ensuring their comfort and dignity were maintained at all times.
- Detected potential threats by utilizing advanced screening technology, such as X-ray machines and metal detectors.
- Completed extensive training in emergency response protocols related to fire safety and hazardous material handling
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Completed detailed reports documenting incidents, suspicious activities, or violations within the transportation facility.
Crisis Intervention Specialist
Beacon of Hope Crisis Center
08.2018 - 12.2018
- Provided emotional support to clients, enabling them to better cope with challenging situations.
- Maintained accurate records and documentation in compliance with regulatory requirements, ensuring seamless service delivery.
- Member of on-call emergency response team for crisis intervention within facility.
- Served as a liaison between clients and other service providers, coordinating care plans efficiently.
Education
Bachelor of Arts - Psychology/Criminology
Butler University
Indianapolis, IN05.2019
Skills
- Integrity and Honesty
- Customer service and assistance
- De-Escalation Techniques
- Policy Enforcement
- Problem-Solving
- Time Management
- Self Motivation
- Adaptability
Community Event Organizer
Planned regular weekly meetings where I developed social skills and teamwork. I took on a leadership role in which I must concisely explain the choices and decisions being made. This role involves creativity and the ability to work independently and cooperatively towards a common goal.
Timeline
Transportaion Security Officer
Homeland Security & Transportation Security Administration
03.2020 - 06.2024
Crisis Intervention Specialist
Beacon of Hope Crisis Center
08.2018 - 12.2018
Bachelor of Arts - Psychology/Criminology
Butler University
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